I ordered a large Valentine flag on 1/27/11. My credit card was charged that same date for $22.94. I have not received my flag and cannot get a reply from Flagsonline and I have been trying for several days. All I get is a recording saying someone will call back, but it never happens. Also on their website it says to click on their customer service but it fades and nothing happens. I'd like to know what is going on!!

I ordered 2 flags from this company, one in April '07 and May'07. I was charged for both and did not receive either one. The company would not respond to emails or phone calls. In August '07 I received an email from them saying the owner has had ALS disease and has had trouble keeping the business going. Judging by the other customer complaints the "ripping off" customers was happening well before the disease struck. They have given another email address to those who have not received their ordered merchandise. Could their guilty conscience be guiding them?? New email:[email protected].

Good luck to all of us who have been ripped off by this company!

BBB provided me with the following information after investigating for me after Flagsonline.com accepted money for (2) orders and never shipped product; no returned calls, emails, etc. :

Alexandria Smulski <[email protected]> wrote:
The company has an unsatisfactory record with the Bureau due to unanswered complaints. Your next step is to contact the State Attorney General’s Office.

Thanks.

Lexe Smulski
Dispute Resolution Specialist
Better Business Bureau of Delaware

I placed an order with Flagsonline.com 3/19/2007... They quickly charged me for my flag but I still have never received it. When I check the order status on their website, all it tells me is "order processing".

I have called them numerous times... Busy signal.

I have called their "Call Back Center" numerous times (where they promise you a call back within 24-36 hours... No call back.

I have sent them numerous e-mails... No response.

I have purchased flags from them for the past several years and have never had a problem... I am wondering if the company changed hands... There seems to be a lot of complaints against them recently.

I am about to threaten them about contacting the Better Business Bureau... Although, that probably will do no good.

Heed the warning and stay away from Flagsonline.com

I have ordered several flags from flagsonline and have never received all of my items. I placed an order on 9/17/06, 10/23/06, and 3/18/07. Today is May 8, 2007 and I still have not received the items. Having dealt with them in the past I just assumed that the orders were backordered. They have taken out the money for all of the orders but have not shipped my products.

When I check the order status it says it is being processed. On one of my orders it says that the flag I ordered has been discontinued and I should contact them with an alternate selection.

I have contacted them several times by email but have never received a response! I have called all the telephone numbers provided. If you call before 10 am EST you will get a message giving their hours. If you call at exactly 10 am you will receive a busy signal. I tried one day for the entire day and never was able to get through. I have called their 24 hour call back line and have never received a call back.

I never had any problem with them until now. Due to the fact that I never had a previous problem I gave them the benefit of a doubt. Now I am out of at least $40.00 which I can no longer dispute because it is past 30 days!

I am so glad I found this complaint page. I did not realize that there were others with the same problem. If this persists, perhaps we can file a class action suit against them!