I purchased an ebook from FJR Advisors which was supposed to be locked from printing for 30 days. After 30 days we were supposed to be able to print the file. I contacted FJR by both phone & help desk & finally was sent a password to unlock the file. Unfortunately, I have no experience with locked files & do not know where or how to open them with a password. I asked for help & was told to check with Adobe Help to see how to do this. I looked in help & found nothing. I again asked for help from FJR Advisors but received none. All they have to do is email me an unlocked file instead of trying to figure out how to unlock the one they sent me.

The customer service contact, Heather Wilson, was not helpful at all. I filed a report with the BBB & they initially provided a response that implied that I was not smart enough to open their file. I responded to this and FJR Advisors never responded.

The ebook also mentioned a free 2 month web service for purchasers of the ebook. When I asked about this they acted like I was making it up. It is printed on page 244 of the book!

What a**holes!