This complaint is on FerrellGas 1579, 350 Roger St., Princeton, WV. We paid over $3100 for 3/4 of our 2007 winter propane on 4/24/06 with an agreement to be automatically filled every 30 days. We have had to call for each fill up, then put in line for another 7 to 10 days before delivery. A 30 day fill up was due on 1/22/07. We called on 1/25/07 with 20% left, again on 1/29 and 1/30 because the forecast is for icy conditions on 2/1/07. We live only 7 miles from the propane station, but we are on a hill that is difficult to get up in bad weather. We do not use the fuel needed to be comfortable for fear of running before they deliver. It is 60 degrees in our house and fuel already paid for but can't get it delivered. When we asked to speak with the manager, the girl hung up the phone. We are at 10% today with snow and ice forecast for tonight. This is not right. The arrogant individuals act as if you are asking from them personally, when in fact they actually owe us their part of the agreement. All we want is peace of mind that we will not be stuck without heat. We thought we had made arrangements for that, but it is like fighting to get what is already ours. This is not the wonderful customer service that is publicized.