I have to complain, because Fedex still don't pick up my package.They don't know where are front door to my building, they still leave the pick up form on the rear door, which are close all the time.The front door are open(and inside is signed form).I told them but they do what they want, and they came between 11am-1pm.Who is at home in this time?.I'm so disappointed. This is the worse delivery company.

FedEx Home Delivery - I WILL NEVER USE THEIR SERVICE AGAIN - even if that means paying more to have an item shipped. What an incredibly unprofessional delivery system. Either these drivers are the laziest people on earth, or they hate their jobs thereby punishing customers with extremely poor service.

Today makes the third time FedEx has "chosen" to place my box/package in the driveway (literally) in front of my garage door! Why can every other delivery service in the area find my huge front porch and front door; FedEx drivers just toss my orders on the pavement. They never knock or ring the doorbell. My package was perishable and had it gotten wet, the product would have been totally ruined; I'm surprised it wasn't stolen.

The final straw was the "door tag" which should have been hanging on my front door, instead it was nicely taped to the top of the box - totally blank as the driver filled in NO information. I double checked my order on line. In the details area showing my delivered order, the driver wrote, "Left at front door. Signature service not requested". FedEx - how about a total employee overhaul??? Can't imagine how your company survives.

I purchased a computer from HP supposed to be delivery o Nov-25, 2006 by Fedex Home Delivery. I called around 8:30 Am EST to Fedex to get an estimated time of delivery of the package.
-Costumer Service answer: We do not know it could be between 8:30 AM to 8:00 PM.
- My self: Could you please give me a time window so I do have to be home all day long.
- Costumer Service: Sorry there is no way that we can inform you that.
- My Self: Thank you for no helping me.
I wait until 12:10PM and I left for my GYM at return at 1:20PM Fedex left a sticker at my door indicating that the package could not be delivery since signature was required.
So I call, FEDEX to find out if there is any chance to find out where is the truck so I can intercept it and get my package:
I explain my situation to a costumer service and she always said I am happy to help you I will connect you with the terminal who handle this type of shipment. Okay and I wait.
- Costumer service: - Me I help you Sir,
- My Self: - Yes I explained my situation again.
- C.S.- Sorry Sir but we do not have contact with the driver. (I did not believe that)
- My Self: Could you inform me the path so I can try to intercept him?
- C.S.:- Sorry Sir, we do not know that information the Driver make their own road. (Which I did not believe that either)
- My Self: Could you please tell me which zip code will be around so I can intercept him?
- C.S.: Sorry we do not have that information.
- My Self: Could you please find that out and let me know.
- C.S.: Sorry we do have a way to find that out.
- My Self: could you please give me with your supervisor?
- C.S.: He will tell you the same. Hold a moment…..20 minutes later She showed up on the phone and Said -Sorry They are in a meeting Can he call you back?
- My self: Sure this is my phone 703-217-……..and by the way It took you 20 minutes to find out that you supervisor was busy. Thank you for not helping.
- 2:42PM Supervisor called me. I explained the situation and also that I could believe that a Big Company like Fedex will have drivers without a cell phone, that Fedex will not set a driving road to his drivers and or a driving area for delivery.
- Supervisor I am Mr. …. And I am the General Manager of this terminal. Let me inform you that most of our driver are subcontractor that Fedex do not require to have or give Cellular Phone Numbers, second we do not have set road for home delivery so the driver make his own road.-My self So you mean that you load a truck with mixing zip code, mixing areas like DC, MD, VA??? .. Supervisor: No we are mixing different zip code of Virginia so you are telling me that Fedex mix different zip code like Alexandria, Vienna Richmond, Arlington, Manassas, and Culpeper??? Supervisor: No…Not We just mix Alexandria and Arlington.
- My Self: So you do not we are your truck or the merchandise that there are supposed to delivery today. – Supervisor:- that is correct.
- My Self: Well Sir, sorry to hear that a company like your is handling my merchandise, with such disorganization and lack of resources.
- Supervisor: Well Sir we handled 1 Billion dollars of business every year.
- My Self: Well Sir if Fedex is handle 1 b. dollars the way that you described sorry for the costumer and I do not for how long you will have a job this company.
- Put my package for pick up and will make sure no to uses you company again.
thanks
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