Just check out the Better Business Bureau's website for this company...72 complaints...enough said.

I completely agree with other complaints!!! I have placed an order on 6/16/09 as a rush order (and have paid the rush fees), up until 6 business days after the order placement I have not received an email notification that the order has been shipped. Then I got worried and called to find out if the order was shipped out on time and will make it before my event. I found out that only one item out of four has been shipped, and other items have not. The girl in the customer service was very nice and said that she will check if they can ship out the same day (6/22/09) and will get back to me in 15. No call back received. After being put on hold for at least 8 times, and after 2 emails and 2 voicemails nobody got back to me. Then (6/24/09) I decided to call every 5 minutes to get to talk to someone (many many minutes are spent on the cell phone with a lot of extra charges). And only then I found out that one of the items I ordered had been on the back order and will not be available for at least a week. It is unbelievable! In the desclaimer on the website it says:
Items that are out of stock:
If item is not in stock you will be notified of via email or telephone as to when it will become available. If you cannot wait until the item is back in stock and cannot find an item on the site to replace it you will receive a full refund on your order.
Shipping:
All orders placed using a credit card will ship within 5 business days.
UPS delivery time is between 1 and 5 business days depending on your location. If you need your wedding favors or favors sooner we also offer 3 day select,
NOTHING EVEN CLOSE!!!
Just a recomendation: First of all, if the item is on the back order you have to notify your customers before they place an order online (so they can go to a different vendor and purchase with no problems). If you find out that the item is no longer avaialble, NOTIFY THE CUSTOMER, especially if the order was placed as a RUSH order. RUSH usually means that the customer needs the items ASAP and willing to pay extra just to receive it on time. You are dilling with people who prepare for their very important events in their lives (weddings, bridal showers, baby showers). You have to understand the importance. And the money they you may return if the ites are broken or not received on time are not going to help, THE EVEN MIGHT BE RUINED!!! I plan to contact the Better Business Bureau.

This company was absolutely great to deal with. We waited until the last minute to order but they were still able to deliver early! We got an excellent value for our money and will be sure to recommend them to our friends.

On Thursday June 15, 2006, I called Favor Warehouse to order 100 Frames for favors for my daughter's baptism. I placed a RUSH on it, which was an additional fee of $12.95 for shipping, so that I could receive them as they promised "no later than Tuesday, June 20th". When Tuesday arrived and had not yet received the favors, I called Favor Warehouse again. I asked for a status on my order. The lady on the phone said "they will ship out today". I told her that was not what I was told. That I placed a RUSH on it and was promised that by Tuesday I would receive them. She confirmed that there was a RUSH on it and did not understand why it wasn't sent out. She said she could get them to me on Friday, June 23rd. I said I needed time to prepare them as I wasn't going to give them just as they were. I asked to speak to a supervisor. She put me on hold and came back on the phone and said that her supervisor was in a meeting but that he said that they I would receive them by Thursday. I asked for the name of the supervisor and she said his name was Jim. I asked what I should do if I did NOT receive them on Thursday and she said call us back. Sure enough, Thursday rolls around and I still had not received the favors. I called again and was told that I would receive them in the afternoon. I said the mailman had already came and they said that UPS will come on the afternoon and that they couldn't provide me with a tracking # for my order. When I got out of work at 5pm, I called my mother whom is at my house and she said I hadn't received anything. I called back and talked to another lady answered. She said that the favors I had ordered had to be shipped out from another warehouse because they didn't have them in their warehouse and that it was too late for her to call for a status and a tracking #. She took my phone number and promised to call me first thing Friday morning. She did not call. I called back once more on Friday and again was told I'd receive them that day. I explained that I was told that each day I called and the lady just said she couldn't do anything about that but said she'd call the other warehouse and put me on hold. She came back on the phone and said that they didn't answer. I gave her my phone number, even though I knew they wouldn't call me, and said she'd call me when she got a hold of the other warehouse. I never received a call. By this time, I knew I had to think of something else for favors and I just taped the picture of my baby that was going to go in the frame on some cardstock cards. I was very disappointed as deep inside I was hoping to receive the favors on Saturday and I didn't. I didn't expect to have a charge on my bank card, yet I do and now I have to call tomorrow and dispute that part. Not only did they charge me for the 100 favors but also for the additional $12.95 for the RUSH delivery.