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June 20, 2008
Did not deliver but charged
I tried to buy a new web domain. First they confirmed the deal, later they canceled it. My credit card was charged. Endless email contacts. Finally, refund has been promised, but after 1 week still not done. Similar problems for some of my friends with this company.
Not a good partner for web hosting. I will cancel my existing account with them.
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January 31, 2007
Useless organization! Customer service is zero!
I have an on-line business and have suffered with a few problems form our hosting company, their customer is zero . They have a ticket system and a supposedly on-line tech support but none of them respond , the just close tickets without completing the work. I have run into big problems now trying to change hosts as they will NOT respond to any emails when I ask them for transfer details. Its so frustrating and as a purely on-line business we rely on these HOSTS 100%.
If anyone has any ideas how I can get fasthost.com to release info to our new host PLEASE HELP!!
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