I bought a Fastcard pre-paid atm card for my teen aged son. According to instructions, you transfer it over to a pre paid credit card. We followed the instructions, and waiting for a month for the new card. I gave them a call. That was a miracle to get to talk to someone live. Any way, I was informed that they couldn't change the card over! I couldn't believe that they hadn't contacted me. They did apologize and gave me instructions on how to obtain a refund. I followed those exactly. Its been 2 month without a word from them. I can't get in touch with a human. I am out $200 plus the $10 for the worthless piece of plastic!!!