Fashion Bug

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1 stars
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Category: Services

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United States

Fashion Bug Reviews

GIVE ME AN INCREASE February 11, 2010
increase on credit
WOW I NEVER DONE THIS BEFORE BUT I HAVE A CREDIT ACCOUNT FOR FASHION BUG FOR 100.00 DOLLARS I ASKED FOR AN INCREASE ON THIS ACCOUNT SEVERAL TIMES THEY DECLINE EVERYTIME NOT BECAUSE I DONT PAY MY BILL, BUT BECAUSE I DONT USE MY CARD ENOUGH I GUESS NOT SINCE ITS ONLY 100.00 DOLLARS AND I HAVE TO DIVE 25 MINUTES AWAY TO GET TO THE NEARSET STORE. THESES PEOPLE ARE A JOKE. THEY NEED TO TAKE CARE OF THEIR CUSTOMERS WHO ALWAYS PAY THEIR BILLS ON TIME INSTEAD I CONSTANTLY FEELING LIKE WHY BOTHER FOR 100.00 DOLLARS.
Zqk54 January 25, 2010
Awful service
I come to your store to purchase bras b/c I am a estimated 40D-DD depending on style & brand. I try to shop when you advertise buy 1 get ? free & sooo on.

I purchased 6 bras in Sept 09 & one of them was a special occasion bra. I planned to wear it with a fave shirt today & I felt like I was having a wrestling match with a 12 foot Boa Constricter!!! OH BTW, wired bra..lol

Bra #2 has been worn 4x & washed 2x in lingerie bag. After wrestling with the "BOA"...UTTERLY flustered, sweating, flushed, I attempt to put on bra to find 1(one) breast sitting under my chin????...wtf???? to my dismay the wire had SOMEHOW fell out of the cup that left my breast swinging like tarzan on a vine.!!!~ Fashion Bug?? I need to ask this?? Being large breasted is fun for you b/c YOU make more money off of us BIG BOOBED ladies. Fine. Not ur prob we r UDDERLY big. Great. BUT IT ISSS ur job to make sure the bra that ur selling to me for a HIGH PRICE TAG...is designed AND made durable!! as if that condom u wore last night JUST COULD NOT NOT NOT FAIL you!!...this applies to u if u are male/female. I expect the same from my BRAS. Now Mr./Ms.High End Pay Scaling Manager, what do YOU suggest I do??? Because I OBVIOUSLY CANNOT return bras to my local store for further embarassment. Hopefully, this letter reaches a large breasted female OR a male who is exceptionally understanding & KNOWS how he likes his "boys" to be feel right. PS That last line came from my husband!! Thank you for your consideration in this "binding" matter.
Flimo December 9, 2009
Overcharged
What a time I am having with Fashion Bug !!!I I have been a good customer for years..The quality of there items was not that great but easy to buy and fashionable..Anyway while I was in the hospital (open heart surgery) I got a bill and due to my surgery, I paid it late but in full..I owed n othing!! Ok I thought, I'll get a late fee, fair enough..Anyway, I got a bad infection from the hospital and was very ill and paid the late fee of over $20.00 late..Sure enough I got another late fee..Tried calling to explain and spent over half an hour on the phone, never talking to a real person, just recordings.. Tried several times at various numbers spending a great deal of time listening to there menu and still not finding a real person to talk to..I get another bill and finally in frustration I called the stolen credit card number and finall found a real person to talk to.. I explained the problem to a nice man named Brandon..Got the fee removed due to my circumstances and got a conformation number..About a week later I got another late fee..I figured my conformation number and the billing just hadn't caught up with each other, , Pretty soon I got really urgent letters telling me to call this number and talk to Donna Bachman ..Tried that but got the same menus and recordings.Called the stolen credit card line and talked to a not nice woman who insisted I pay late fees which by now were growing fast..Then the phone calls begin..I asked what I owed them money for and they said a supervisor would call (they never did.) I am over 70 and have excellent credit..This is so obsurb I refuse to pay and will NEVER shop in Fashion Bug again..Nore will about 20 other women who are family and friends.. All for a late fee I do not owe..
opaloise June 19, 2009
SPAM
Hello,

I am from France. One day, I received on my gmail address an e-mail from Fashion Bug: it was an order confirmation, but I never bought anything from them, I did not even know this company!! And from this moment, I continuously receive e-mails from them (special offers etc).
I cannot unsuscribe because I have no Fashion Bug account: this is completely absurd!!
I demanded to remove my e-mail address and now I am waiting for the result.

Is there a legal entity where I should complain to?

Thanks
Rita S April 8, 2009
Email Spam
When I shopped in Fashion Bug back in January, they requested my email address. I gave it to them. This unleashed emails coming practically everyday. I have a gmail account and started marking them as spam hoping to block them out in the future. No such luck, so long about the end of February, I received yet another email and I tried to opt out of their mailing list. It said it would take up to 48 hours. So another two weeks go by and I'm still receiving them...since then I've tried to opt out 3 additional times and still no luck.

Today, I emailed their customer service and requested that they look into finding out why I hadn't been removed, I told them it had been at least a month, if not more since I started requesting to be opted out. Someone named Joanna replied that it can take up to 6 weeks. I replied back and said that the it said 48 hours. She replied back and said no it takes six weeks. I went back and looked at the unsubscribe page yet again and it specifically states 48 hours to process. I quoted this back to her and told her I'm not shopping at Fashion Bug again. If they believed in customer service, they would just make sure my email address got removed, tell me what steps they'd taken and ask me if there was anything else they could help me with. I can't stand crappy customer service and will spend my money on those who can give me good customer service. When will these companies learn how to treat customers?
Cheap Clothes March 18, 2009
Late Payment Fees & harrassment for payment
I made a purchase with my local Fashion bug in Feb. & misplaced or lost my bill. I had forgotten about it until we got a collection notice in the mail the other day and they have been calling my house every day for payment of their bill wich has had a $20.00 late fee tacked on plus the interest. Now they say I owe them $55.00 when my purchase was originally for $35.00-You think with the economic situation they would stop with the excessive harrassment and fees for a bill that is only 2 months old??? I will close this account out and never go to their store again and will tell all my friends and family about the way they treat their customers. (Send you to collections for a measely $35.00)...How stupid is that - not worth the time and employee wages paid for what they do and the paper, ink, and postage too. I would say this is the reason why everyone has to pay such high interest rates and fees associated with this company.
srochow February 8, 2009
unauthorized charges
Fashion Bug stuck me with an unauthorized disability/insurance program and monthly charges to my store account. I hadn't carefully looked at my Fashion Bug statement for several months, when I noticed an unknown charge for some disability/insurance program with about a $7 charge. When I called to complain they said they had me on tape authorizing this program! I demanded to hear this recording. I guess I got a phone call from them months earlier with a man talking so fast it was totally misleading. He asked at the end did I "agree that I had heard the opportunity, " and I said "yes." The next thing I know, I was getting charged from $5 to $9 for about six months of the service (until I caught i) that I never authorized! When I called to complain, they called me back and played the conversation for me. I was livid! I told them that was misleading larceny. They canceled only three months of said "insurance" charges. I just paid off my balance with them and am canceling my Fashion Bug account.
December 3, 2008
racial profiling
Fashion Bug in the Thruway Mall engages in racial profiling. If you are suspected of stealing, in other words a black woman, the cashiers (who are always white) rub your items on a strip behind the counter. This causes the sensors to go off when you are going through the doorway. When the sensors go off a store clerk (usually black or latin) come over and check you bags.
October 17, 2008
disability package
I recieved a letter in the mail about the disability plan package which said to sign and return. I never did, I skim over my bill from Fashion Bug and don't pay attention to this charge thats on the statement. This went on from March until October when I called them about the charge which varied from month to month from $16.00 to $19.00. They were charging me for this disability package I never authorized. They said they would only credit me for October not the previous months !!! The letter states as per federal regulations they must have the signed letter returned. Well, I have the unsigned letter, this must be considered a federal offense...


Aggrivated in NY
April 26, 2008
Past Due Bill with Interest
To Whom it May Concern,

I received a call at in April 2008 stating I owed Fashion Bug $261.57 for a purchase I made back in Sept 2007. I told the girl Tina that I never received a bill for my purchase. She asked me if I moved I said yes 8 years ago. I gave her my new address and told her I was not paying this bill. My purchase was only for 99.60. Tina said could I pay the bill $99.60 (she took of the finanace charges), while I was talking to her and said no, I would send in a payment of $50.00, but I need a bill. Why should I pay for something that I don't even remember what I bought. I never received a bill.

I call back today, because I received another call from Laurie to call her right away it was urgent that I do so. So I call Laurie, but since it was a Friday, she was not in the office, so I spoke to Bridgett she is at ext. 5032. I explained to Bridgett about what happened and she proceed to tell me I now owe $150+ dollars.

I told her I was not paying the interest, I never received a bill from when I spoke to Tina. I told her I should not have to pay for something that I don't have a bill for. Bridgett continued to argue with me until she asked if I wanted to speak to a manager, and I said yes.

I was transfered to Bill for a brief minute, put on hold, then Brigett gets back on the phone and what's to proceed to tell me that I owe the $50+ dollars I told her where is the manager I was speaking to. Brigett said I was transfered to the wrong department. I said then get me your manager.

Brigett transfered me to Phil at ext 5570. Now by this time I am really upset and proceeded to tell him my sitution and he now wants to read me the riot act.

I am will to pay what I owe the store which is $99.60 and I will no longer EVER place a foot in another one of your stores. I will also find out what other stores your company is affilated with and will NEVER step a foot in them either.

Brigett & Phil are smart asses and I'm sure they fell the sameway ab0ut me.

You can email me back at [email protected]

Thank You,
Debbie Peet

I'm sending this from my son's email address.

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