The general manager, Wendy Reed, took money out of my check and the other stylist's checks to pay for the company's advertising without any of our permission. She is a low life and a fraud!

I am very disappointed in the way that Fantastic Sam's changed their schedules and employees. I go every Thursday to get my hair done and even with four people waiting for them to open up at 9 am they only have two employees. The other two people either have to wait for an hour or come back and by that time more customers have come in. Very bad service compared to what it used to be. I will try another Fantastic Sam's in the future and if I find it is run the same way I will find another salon. When Janissa was the manager everything went smoothly. I understand she is on maternity leave, and hope it improves when she returns. Thank you for listening and hopefully you will change your ways.

I visited the Ashburn, VA location of this salon 5/22 just to get a trim. I had already made an appointment for a stylist, and I admit that I was about 10 minutes late, so I wasn't upset about waiting 10 more minutes myself for the stylist that had already been assigned to me to finish up with her client. She finally called me back and sat me in a chair. I explained that I was trying to grow out my hair and had gotten a bad layering job from another salon, so I only wanted 1/2 inch taken off of my back ends to start evening out my length with my shorter sides. She started cutting my hair, and I noticed that she was lopping off an inch instead of a half inch, and she started chopping 1/2 inch from the sides that I had not told her to cut. I asked what she was doing, and she claimed that she was evening everything out, and needed to cut off more than what I told her to make my hair even. Like a fool, I trusted that she would make my hair look good, so I went home and dried and straightened my hair. To my horror, my shoulder length hair was now barely below my chin, and my left sides were 1/2 inch shorter than my right sides!

The salon was already closed by then, so the next day, I called and requested that they fix my hair, and expressed anger about them cutting to much off. I told them that I needed a highlighting job, and said that if they could give me a discount on highlights for the crappy job they had done for my cut, I would get that done. The secretary told me to come by at 2pm that day to arrange that with the highlight stylist, Jenna. I came by a little bit after 2, and showed the receptionist my shorter left side. She remarked that both sides looked to be the same length, but said that the manager would fix them anyways. The stylist that ended up cutting my hair claimed that the sides were not uneven, that one seemed shorter because of the way that I had my part. She took a little bit off of my right sides, but still left them longer than the left side, even though she claimed that it was because of my part. When they were done, I waited a few minutes to speak with the highlighting stylist. She came out and told me that they would not offer me any discounts, as they had "fixed" my hair without charging me, so I should basically be grateful for that. She then told me that I would have to come back next week to get highlights done. I walked out the door of that place forever. I don't give my money to places that do as little as possible to please customers, that cut off more than I ask for, and that don't even notice one side being 1/2 inch longer than the other side (which shouldn't have been cut to begin with, but the stylist didn't care about what I wanted-she cut it the way that she liked it). And even worse, they make me come in to the salon to talk with the stylist when they knew that it would be too late to make an appointment with her...and refused to give any type of discount that they had been hinting about agreeing on when I had spoken with them on the phone at 11:00 that morning. I will not come back there again until they figure out hot to cut hair, please their customers, and give their customers what they ask for.

As a former employee of the Marinette location Fantastic Sams, I would just like to warn all potential applicants to get everything in writing. I was hired with a base rate of pay with the opportunity to make commission on $14.95 haircuts. Not only did I never make commission in the entire time I worked there, they lowered the haircut prices from day 1. Keep in mind that I had one of the top service sales in the area. At one point haircut prices were slashed below $9. In order to make commission I had to average more than 3 haircuts an hour! I have since left the company and have requested (in writing) for a copy of the company handbook and my personel file, only to recieve a copy of every request off form that I had turned in...however, no copy of my application, signed handbook, terms of hire, or any other papers which should have been in my file...so, be warned if it sounds too good to be true, it probably is! FYI, it took almost 3 weeks to get a copy of my nonexsistant file...you would think the termination papers wouldve been in there too.

I have done home perms my whole life. The week before Christmas I decided to "pamper myself" and get a professional perm. I told the stylist in Shiloh, IL only two things: "My hair takes curl very easily" AND "My hair has to stay one length from the top to the back because I had radiation therapy (cancer treatment) 25 years ago and the hair doesn't grow on the back of my head/neck."

When I got done with the perm, she cut tons of hair because the ends of my hair didn't take the perm and were completely straight.

She did cut the hair into layers, even though I had stated that I didn't want it cut.

Today I went back to show them how fried/awful my hair looks. They refused to refund my money ($65) and offered to give me a "conditioning treatment."

I told them I didn't want them to do anything else to my hair. That I had to wear a Santa hat the whole week of Christmas -- and that my hair is the laughing stock of my family.

The manager simply refused to refund my money.

I WANT A REFUND! -- and I will never return to Fantastic Sams . AND I don't have to tell people how bad it is -- they just look at my hair. My hair has not been this short since I had chemo and radiation. It will be 6 months before I can even try to curl it.

BAD, BAD job. I would like a REFUND. I would be happy to send photos to the corporate office of "before" and "after."