I had very bad experience in this company as well. All the complaints below are similar with my experince. Very bad, so for next person who will try to join the facility, my advice is to not even listen to the seller because they have lied to me. I loose 150 dollars for using the facility two times. I have speak to the GM very nicely, even crying, hoping that he can help me, but i was still declined. Bad costumer service. Do your self a favor, try differet gym instead. This companyabsolutely did not help me with my figure, but hurt my finance. Unbelieveble!