Family Dollar

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Category: Services

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United States

Family Dollar Reviews

BJ@11 February 4, 2011
Unfair work practices
I would have to agree with this Greg Mattson, I was employed with a newly built Family Dollar store up until yesterday 02/03/2011 when I resigned under pressure. I have witnessed this done to a worker at our store, you see back in November 2010 I was interviewed by the District Manager of region 31 for a Store Manager position in Sisseton, So. Dak, in which I refused because I applied for Assistant Store Manager. When she had picked the Store Manager for our location I was called in for a job offer as Assistant Store Manager with the rate of pay being $ 10.00 P/H, so I went to meet with the District Manager and Store Manager I agreed to the position, later that evening the Store Manager had called me at my home and advised me I would be the First Assistant Store Manager for more money, just I couldnt tell no one. So I accepted it, I and another Assistant Store Manager were sent to Assistant Training for a few weeks until the store was to have it's grand opening, once we completed our training and the store opened I came to work and was told by the other Assistant she was picked as First Assistant Store Manager when it was to my knowledge I was already placed in this position by the Store Manager over the phone.

So when I questioned him about it, he was at first in denial, than his excuse was that she had 12 years grocery-retail experience as a cashier, front end supervisor, book keeper, I quickly reminded him of what he said over the phone to me and that I had recently worked for a WalMart Supercenter as a Department Manager in the Meat/Seafood Dept. and left WalMart as a Human Resource Manager/Training Coordinator/Benefits Specialist. He said no more about it and she was placed as First Assistant, in the mean time I noticed my pay stubs still stating I was making $ 9.50 P/H and not the $ 10 P/H we agreed upon, when i approached him again he informed me that the District Manager approved our store with 11 employees the largest amount of workers in the district to promote a Customer Service Assistant to be utilized as a 3rd Assistant Manager, so when she was promoted she was to make $ 9.50 P/H and she was making $ 8.00 P/H and performing all the duties of an Assistant Manager and this continued on up until she resigned 01/28/2011, she had called the DM several times about her pay which was never adjusted and when she asked about her back pay the DM told her she wouldn't see it. When she resigned on 01/24/2011 because he had her working 3 hours that entire weekend, he quickly hand wrote a job description for a Customer Service Assistant and posted in in the breakroom the next day, he put the deadline as 01/31/2010 but only to remove it days later before all employees had a chance to apply. Another employee was interested in applying for it but was on days off upon returning he knew nothing about it even being open. The SM called me into the office and asked me my opinion in who should get the third position, I honestly felt we didnt need it and it should be eliminated in order to give hours back to the employees, but he had his mind made up in who he and the First Assistant were hiring before they interviewed the remaining employees.


When I was first interviewed for this position I was lied to by both the Store Manager and DM about my title, pay and they both told me us Assistants would never fall under 40 hours a week, gradually my hours every week would drop by one hour than 3 than 4. In the meantime the First Assistant would stay at 39.50 hours a week, I was assigned to be the night Manager-On-Duty and the Store Manager fired one of my workers for having 3 SAER reports and another one for repeative Tardiness, leaving me one employee on nights, plus i was wrote up for not writing the one worker up for tardiness in which she was only late twice and it was during snow storms. Well with just two of us on nights we closed the store at 9p.m., I would declare myself out, count my drawer down and drop my pickup than do the same with my one cashier, after he was done, i would assign him recovery/facing duties plus sweeping mopping and bathrooms, because I still had to count petty cash and the nightly deposit, we had to be out of there by 9:30 P.M. or it was a write-up for both of us, the SM always told me to start recovery 4 hours before closing, however that was hard to do when I only had one employee at Night and when he was off I was by myself, so one night I missed the deposit by $500 and the bank called the SM the same day the DM showed up for a store visit, The DM had told the SM to suspend and terminate me twice before for petty stuff that wasnt a big random deal, well this time the DM came when I was on days off, upon my return to work I clocked in and the cashier told me the SM and First Assistant needed to see me in the office so I went there and walked in low and behold the SM had 3 write-ups waiting for me, he advised me the DM wanted me fired on the spot, however he was giving me three options 1. Take a demotion to a cashier for 15 hours a week (the least amount of hours of any cashier) 2. Resign from my job or 3. be terminated, i took all my keys off my retractor threw them on his desk and said I resign effective immediately, he asked if i wanted to sign or have copies of the write-ups I stated no and said adios and left the office without even clocking out.

In my opinion in the two and half months of working for Family Dollar I have seen retail at it's worst, I have seen them take advantage of their workers, no appreciation or compassion what so ever, they encourage cut throat behaviors and like it when Assistant Store Managers back stabbed one another, there is no humanity making employees unload a truck of frieght in frigid cold temperatures, not excusing family emergencies and writing employees up over senseless stuff. Family Dollar is not Family Oriented they could care less about their workers or their families for that matter the encourage slave driving tactics, threaten and instil fear in employees, they are all about the money, everyone is replaceable in their eyes, no matter how good of an employee or manager is, I know first hand that 3 North Dakota Stores had all 3 Store Managers and All Assistants walk off the job only a few weeks apart, now tell me the reason why and how come they cannot fill these positions. I need my job i have a family to support too, but not at 15 hours a week and you really think they care, HELL no 5 minutes after I resigned I was replaced by a cashier. So I do not think so highly of Family Dollar as a former Assistant Manager and my family and extended family will not even shop there again.. Good Bye Family Dollar.
BlackShay February 2, 2011
The manager of the sotre would not let my son use the restroom
My 12 year old son asked to use the rest room at the store. The manager told him that the bathroom door was locked. Upon checkout my son still hadn't had the chance to use the restroom. I asked the manager why and she said that she had to moniter the cash. But there was another employee in the store. So in retrospect the manager chose not to let my son use the restroom. I am very upset about this incident. I feel as if my son and I should recieve the upmost respect.
Wattiz February 1, 2011
My right to feel safe not threatened was violated
Walked into the Family Dollar and the clerk who I had known her whole life, and had a major beef with my daughter who had testified against her in court gave me a very dirty look and made a growl in her throat. Knowing her I said remember Kim you are at work and walked back to the laundry soap. The next thing I know one of the manager's came running up to me and said you don't tell my workers to F__K OFF. I am 49 years old I am a Nurse, never on earth would I walk into a place of business and say anything like that. All I could say was WHAT!She said get out! never even asked me did you say that. I followed her back up to the front towards the door then here came Kim screaming, "you always think I'm lying don't you, you only came in cause I started working here, I have gone there for years. She was screaming in my face and poked me in the chest before the other manager pulled her away, a friend of Kim's mom I might add. I was so scared and kinda in shock. Went to the police station hysterical I didn't press charges just wanted them to talk to them. I did not walk into a Bar I was at the Family Dollar, you can't act like that can you. I still cry and get major anxiety when I see those women and am afraid to go back in. What If the say I did something else. People say I should talk to an attorney, what should I do?
victor1987 January 31, 2011
Wrongful Termination
I was a Store Manager at Family Dollar for 7 months. I managed the Clayton store and increased sales, customer count and bottom line proft. I was robbed at gun point on Xmas eve which resulted in a cash loss of 1770. My district Manager Marjorie Penn, does not like White people, she constantly harrased me, made me feel stupid and talked down to every employee. One week later I was terminated for failure to protect company assets. I will not recommend this company to anyone, Nor will I shop at any of these stores again. Marjorie the DM watched the video of the robbery and laughed as it was funny. I really feel that Family dollar need to look into how the employees are treated. Most of the time i worked 75 to 90 hours a week because payroll is so slim. I worked by myself many times to stay under payroll which creates a safety problem, Family dollar does not have a silent alarm if you are robbed what a joke of a company. I managed store 7492 and urge people not to work or shop at family dollar.
Dimenssion282 January 29, 2011
No service
I bought a Alltell prepaid card at family dollar in Williamsport pa. Alltell doesn't even sewrvice this area. I spent 20.00 dollars for a card i can't even use, FAMILY Dollar won't give me my money back for a product they sell and is no good to me.I have every reason to complain all i want is my money back or let me use it for something else. How can you sell aproduct that is no good and they know that.
Laura Kavan January 25, 2011
Property, employees, store Items
I am so sick of Family Dollar on Galatin Avenue. Ray (the Manager) never takes care of the property. My daughter and other kids wait at the bus stop on the Coffey Street side of the store, the sidewalk is still packed with snow and icy, kids are sliding and falling. Ray should have shoveled there and put down salt, it is very dangerous. There is always trash laying around also.

He hires the youngest employees that talk on their cell phone the whole time they are checking people out, very unfriendly and miserable people work there.

I started driving to Dollar General instead of walking to Family Dollar because everytime I go in there they are either out of bread or milk...He does not know how to do inventory apparently because he is always out of things several days before a truck comes in. I go into Dollar General and they are NEVER out of anything and always have so much more than Family Dollar.

Another major complaint is that sometimes when I go in there, no one is at the front register and I will ring the bell and it takes 5 to 10 minutes for someone to come up to the front. One time this past summer there were 5 people at the register including myself and no one was up there and the lady behind me says "this is bull sh--" and walked out with the basket in hand stealing the stuff from the store.

There needs to be new management and new employees with actual rules like "No personal calls while checking out customers" and "look customers in the eye and be nice and happy" I was a cashier for 5 years and I was good at it, there is NO excuse for what goes on there.

There needs to be ACTION done about this!!!
Greg Mattson January 21, 2011
They treat there employees horrible
I am very angry with the district manager of store number 2932. Annette is her name. We were employed to move this store from one location to another and doing this we were supposed to be paid today. i called her today and she decides to tell me that im not getting pain untill thursday becuase she is to busy to bring the pay card to Newberry becuase she has a inventory to due ... well im here to tell you that when you hire sombody to do somthing and you tell them what day your getting paid then thats what day they need to be paid. there are 14 pissed off people right now that there pay isnt here and all i can say is that if nothing is done to this annette lady than i will see to it that matters will be taken into our own hands and by the time this is done she will be out of a job or the corperation will be out of alot more money than just our pay check ammounts The Stores accual Manager busts her butt to do everything she can around there including staying there from open to close almost every day to make sure everything is getting done... but that annette lady is the cause of the anger in these 14 people.
IngJ83 January 13, 2011
Poor customer service
Visited Store number 7535 which is located in Bladenboro NC. Employee, by the name of Shanna talked on the cell phone during the entire time I was standing in line. I noticed she was on her cell phone with her friends (as you can tell by the conversation) and was waiting on customers, taking and exchanging monies all while talking on the cell phone. That is some of the worst customer service and no way for any cashier to act.

There was even a separate incident during the Christmas Holiday that I observed monies (piles of it) just laying in the open behind the counter giving no regard to their safety nor the customers. That is a very poorly operated store (its a joke). The managers are even too friendly with their staff. They appear to have a hard time distinguishing their role as managers from their new hired friends.

There are true individuals that need a job and that staff in Bladenboro, NC need to be completely fired and new staff plus managers should be replaced. It is absolutely unbelievable!
antonio davis December 21, 2010
VADALIZED FROM THE STORE
I WAS IN THE STORE ON NOVEMBER, 24, 2010 TO DO SOME SHOPPING WITH MY CHILDREN MY SON WANTED SOMETHING IN THE STORE I DIDN'T HAVE ENOUGH MONEY FOR WHAT HE WANTED HE WAS FALLING OUT IN FRONT OF THE STORE BLOCKING THE ENTRANCE I ASKED HIM TO GET UP HE WOULDN'T MOVED THE EMPLOYEES STATED TO COMPLAIN I HAD PAID FOR WHAT I WANTED IN THE STORE . I WALKED OUT OF THE STORE MY SON WAS STILL SHOWING OUT SO I POPED MY SON ON THE HAND THE ASSISTANT CAME OUTSIDE AND WAS REALLY RUDE TO ME SHE TOLD ME AND MY FAMILY TO LEAVE AWAY FROM THE STORE AND DON'T RETURN BACK, SHE FILED A COMPLAINTED ON WHAT I HAD DONE BUT ALSO SHE LIED AND SAID I SLAPPED MY CHILD WHICH DIDN'T HAPPEN AT ALL I HAVE WITNESS TO SAY IT DIDN'T HAPPEN I WAS WONDERING CAN SOMEONE HELP ME TO ABLE TO RETURN BACK TO THE STORE.
Anthony Tynes December 2, 2010
an employee
I was just in the store on Lake Bradford Rd in Tallahassee FL, approximately 1:50-2pm on 120210, and the cashier a tall, slim black male, has used the worst customer service skills I have ever seen, he just cursed out a couple customers, i just called and asked for the number for the headquarters, and he hung up on me. I am calling back right now and the phone is just ringing. This man needs to be removed from this store immediately. He is a disgrace to your company. I also received a phone number from one of the other customers he just fussed and cursed with. I am awaiting a response

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