They are the worst company to order from. The customer service is horrible. I order 2 NEW PHONES and I received one new phone and 1 OLD phone. I order the Phillips phones. I called and spoke with to them. They told me I had to pay, send it back, and they will credit me AFTER I give them "proof" I paid them money. Excuse me, why do I need to show proof if you can clearly, see UPS delivered it??????? Also, they continually hung up on me and would not help me. They needed to send me a label so that I was able to send it back to receive a phone, I ordered. Which was new!!! I have never dealt with with a company as horrible as they were. Also, it seems to me they hire people from across the seas, because you can barely understand them until you ask for a supervisor. They all work from home, therefore, this is why is difficult for you to speak with anyone else. They are thieves!!! This was a mistake on their end! Not mine. I understand if I called them to tell them I did not like it. I would do whatever was needed, but this is not what happened. THEY SENT ME T HE WRONG PHONE!! With someone else name in and a lots of dialed numbers!!! I will do all I can to let everyone know to never buy from them!!! They are absolutely horrible and need to revamp their customer service!!! I could teach them a thing or two about how to handle customers. Normal customer would not have to worry about returns on with the company made a mistake. I work hard for my money and I do desire to spend more money to get a problem resolved. This is a scam!!! They even had the nerve to tell me to call them back when I at UPS and "tell" them how much I am spending. How stupid!!! What if IT is after hours? I thought you needed a receipt/proof? If that is the case pay for a shipping label to all the customers you made a huge mistake with. Horrible!! Do not buy from them!!! I plan to send all of the crap I received from them and take the 15% loss! It is way better than keeping something from them!! DEVIL!!! HORRIBLE!!! THIS IS NOT A U.S. Based company!! Beware!!!