FabricPro

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Category: Lifestyle

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Singapore

FabricPro Reviews

DL8 April 12, 2011
False Price Quote / Bad Service and Attitude
Recently I went to Fabricpro (Compass Point) for the first time to dry clean my quilt as it is near my house and since it is in a Shopping Center, I assumed that the service, integrity and professional should be alright. But I was wrong. Not only was the lady in charge has attitiude problem, the staff in the head office behaves likewise too. In summary, the lady at Compass Point told me that the price list which they had at their store is wrong when I read and told her should be S$25 instead of S$35 that she had quoted but she said she has been working many years and could not be wrong. I can make payment and then file a case with her office which I did and regretted till now. For the last few days, I have spoken to several personnel at FabricPro and all proved to be so rude and attitude and all said different stories. Personnel 1 Brenda said that my reading is correct, it should be S$25 and so does her Colleague Cherry. But Cherry subsequently said there is additional S$10 as my quilt has yellow spots. See all different stories. Then her colleague, Joy, told me today that FabricPro just increased its price in March hence it should be S$35.For the same queen sized quilt, 3 different personnel said different things about how the pricing is derived! Any professionalism, integrity, honesty to say of this COmpany?And Joy cuts off all communications and refused to let me talk to her boss / Management and hung up my phone after insisting that she is right!To-date, there is also no commitment when I can receive my quilt. Not too sure if they will sabo and destroy my quilt which I have no control especially they have disclaimer on the invoice like all dryclean companies. Sad story especially this is the first time that I service my S$200 quilt. Who can help me??? NO justice at all!!!expensive lesson indeed!!!Horrible service throughout!

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