My wife and I excited the NJ Turnpike at exit 11 and pulled up to what looked like a regular no EZ Pass toll booth. When arriving at the booth door to pay the toll, there was no one inside and the electronic sign ahead said, no toll paid, go ahead. So, I pulled through and off to the right. I then walked back to the toll booth next to the one I had pulled up to and attmepted to pay the toll to the operator and he refused payment, saying that the toll booth I had pulled up to was an UNMARKED EZ PASS TOLL BOOTH and that I would receive an explanation in the mail. Well, I did get a demand for either an explanation or $27.30 in the mail from EZ Pass. So, I sent an explanation on April 29, 2009 of what had happened along with a check for the $1.60 toll and then I received another demand back from EZ Pass saying that the explanation was insufficient and that I have 10 days to pay the extortion or else. I then wrote to Commissioner Stephen Dilts of the NJDOT/NJ Turnpike Authority on May 9, 2009. I have not heard back from him yet.

The E-Z pass toll location is extremely inconsistent. It is sometimes in the outer lanes, sometimes in the right two lanes and sometimes ALTERNATING LANES!!! I drove to the non-cash lane by mistake (because two trucks in front of me completely block my vision). And there is no turning back. Since I did not want to block the traffic, I run the toll and stopped at the road side. The operator told me that I cannot pay the toll fee there and must receive a ticket!

I should have just block the traffic and not let anyone go until they let me change lane or pay at the toll!!