The glasses I recieved were very prettybut not made very durable. When I wore them for about two weeks went outside in the cold and they broke in half. I have had three pairs of glasses and they have seen harder times. One pair, had them made into sunglasses.Slill wearing them. I feel that they should have been better quality. I would like to continue doing business with Eyebuydirect, Please tell me what I should do?

I purchased eyeglasses from EyeBuyDirect in January, 2011. At the beginning of March, the glasses broke. The left arm just fell off. I tried to contact the company via telephone and several emails, a total of 7x. No one ever responded. If the phone doesn't ring busy, it just rings and rings. They haven't responded to my emails either. I was willing to work with them and accept a repair kit, but at this point, I would like to send the glasses back and get a refund! The other online companies are fantastic. Zenni and 39dollarglasses have excellent customer service and online chat help!

I purchased a pair of glasses here last year and I was very pleased since the glasses only cost $80 compared to $340 for the same pair at WalMart Optical. A few months ago, I dropped those glasses on the carpet and the lens broke! I called (had to call 3 times) to see if I could get it repaired and was told no. So, I bought another pair online in early March. The new pair came in four weeks later in pieces. I had to call several times before getting to speak to someone who told me to email a picture (which I did) and return them. Luckily, I asked for proof of delivery! I emailed several times to check the status of these since I had no glasses, but my emails went unanswered. I also called several more times over the next few weeks to check the status since my calls to their voice mail were never returned only to speak to someone who said "they are scheduled to go out this week or next week!" I finally received the new glasses on May 24. The quality is so poor, I'm terrified they will break again so I will treat them like they're eggshells.
The reps I have spoken to do not speak good english. I would say they are from India, but I'm not sure. Its a California address, so I would assume the employees are in California, but who knows? Maybe their Customer Service Rep jobs are outsourced??
All in all, I will just say, BUYER BEWARE! There is a reason they are so cheap.
Oh, and I did ask to be reimbursed for the shipping, but that request was ignored too. And no, I never got an apology.

I purchased a pair of eyeglasses that were clearly marked appropriate for bifocals. Three days later I received an email saying they were not. I asked for a refund because I couldn't find a pair that I liked. I still do not have the refund and cannot get anyone to answer my emails anymore.