Extra Space Storage

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Category: Services

Contact Information
New Jersey, United States

Extra Space Storage Reviews

sisb January 24, 2009

Beware Extra Space Storage

This location used to be owned by USA Storage but is now owned and managed by Extra Space Storage. Under USA storage I had no problem. However under Extra Space storage one day I went to take something out of my store room and I noticed that some of the boxes and suitcases in the storage had been opened. Upon checking further I discovered that the hand crafted items along with some other valuables had been removed and replaced by worthless items which were not mine.
When I asked management, they could not explain how this could have happened. I then asked the mangement to check the video cameras. They responded to me that there are no video cameras to the storage rooms only on the entrances to the building. The disapperance of the items in my storage room took time and planning. Whoever did this took had time to check through the containers, choose the valuable items and then replace them with other thing just to fill space. At this storage facility the security system automatically lock out customers after 10pm. Customers cannot enter the facility after 10 pm. I also found out that there is no security guard after 6PM.
Beware Extra Space Storage. They are setup so that you storage items can easily disappear. Use any other storage facility besides Extra Space

Robert January 6, 2009

Fraud and scam

These people have a license to steal. They can sign for shipments which then “mysteriously disappear" and you will have no recourse.

My problem was with a location in New Orleans but apparently their corporate policy is to ignore customer complaints, so you will have the same problem anywhere. I used the Extra Space Storage at for over a year to receive and store products for my business. This location recently changed managers and the new manager of the site signed for a UPS shipment of two custom made rugs valued at $3, 000 which then disappeared.

UPS has the manager's signature on file as receiving the shipment, and he acknowledges signing for them but says he never saw them, he just signed for them without verifying they had actually been delivered. I asked him to review the tape from the security cameras and was told they didn't show the rugs or anyone taking them.

The response from Extra Space has been unbelievable. Rather than trying to help me, the first thing the site manager did was to show me the clause in the contract that says they are not responsible for anything they sign for. The insurance they sell is worthless – it also has a clause that excludes “mysterious disappearance". DOZENS of calls to their corporate office, regional manager and area manager have gone unanswered –NOT ONE RETURN CALL!

DO NOT use Extra Space Storage for anything. Their refusal to return my calls at every level, from regional manager all the way to the corporate office, proves they have no interest in you as a consumer. Someone stole $3, 000 worth of custom rugs from me.

The Extra Space Corporate office's policy of refusing to return phone calls to try to determine where the theft occurred gives their site managers a free hand to do whatever they want with the items you've stored there. There are lots of storage places; use anyone but Extra Space.