STOP STOP RIGHT NOW! CROOKS with a website! Do NOT buy anything from Express Camera, you might think the price is reasonable but you will lose when it comes to service and product quality.

I bought a camera online then I get this car salesman guy named George talk circles around me about this and that and talked me up to 1400 worth of little things when I only wanted to spend 500. Then when I go and price out all the little things he added it was WAY less then what they charge. Then I call the next day to cancel my order and they tell me it had already been shipped which was a lie because they never gave me a tracking number, you have to call just to get that information. Then I get it, I open only the outside of the box to get the receipt to call to get a Return Merchandise Authorization (RMA) number. I talked to this little punk kid who tried to talk me out of getting the FULL refund I am entitled to and he says he can't. I ask why, he says it's because I already used it, I never opened anything except the outside box or said anything about using it. I lose it because I never said anything like it and he now wants to argue with me about something I am fully entitled to. He asks why I'm returning it and I said it wasn't what I wanted and want a different model. He then tells me the camera package I want isn't available and that I could exchange it for the same price. I say no and here it is, he tells me I can't order from them for another 6 months. CRAZY!

Customer service is AWFUL and the whole experience was so aggravating.

DO NOT BUY FROM THEM!! SAVE YOURSELF THE HASSLE!! WARNING!!

Trust me go to E-cost or somewhere else!

www.expresscameras.com
Edison, New Jersey
Sales Person: Nick McCormick 1-800-239-8161 ext 238

My experience with www.expresscameras.com started with my order of a Nikon D200 professional camera kit that included 2GB of memory card, card reader, two batteries, three piece filter, battery charger, and two Nikon lenses, training video, camera strap, carrying case, 2 year extended warranty for $1877.96. This was charged to my American Express card. Keep in mind the Nikon D200 w/ Professional Package started at $979.

This order was placed on July 3rd. The next day, the sales representative named Nick McCormick called and started his pitch. He played his role as being extremely concern with my satisfaction and started providing some suggestions that I change my order specifications. For instance, he asked that I change the 28-105mm lens to 28-80mm lens saying it is better. Then, instead of the multi charger, he asked that I change the order to a single charger. After this order, he then advise that the total cost of my total order is now $2497.14. This was quite an increase. His explanation is that he had to add processing fee, retail mark-up, and other related "charges". He added the "bs" explanation that he is providing me with magnesium body in lieu of the standard "plastic made in China" camera body. [This magnesium body vs. plastic body was a similar line given by Fotoconnection.com] I fell for the pitch and I am currently regretting it.

In my mind, if I order something based on the initial order, I should be given what I order. This whole experience is making me believe that internet "discount" camera stores such as Express Cameras.com take advantage of amateur shopper. I have learned this lesson dearly, and will never place an order like this again. I will make the seller earn my business by going to my neighborhood shop. At least this way, if I'm not satisfied, I can always resolve the dispute in person.

Dissatified Express Cameras.com Former Customer

Online camera and accessories sales in Edison NJ:

I contacted ExpressCameras.com via phone and spoke with a sales rep named Edward and asked about a Canon EOS Rebel Xti 400D body, and was told that they did not have any more of the bodies in stock...

But that they had the camera in a 'Package Deal' which included the EOS Xti 400D, and a 'Professional Quality Digital Lens', a '2 GB High Speed Compact Flash Card and High Speed Reader', a 'Professional UV Filter', a 'Deluxe Case', a lens cleaning kit, a screen protector kit, a tripod and a cap keeper. Edward confided in me that this was not even on their web sales, that he was putting this together to accommodate me on my upcoming trip. I got the system shipped express so that I may evaluate and learn about it before my trip, and I was very disappointed to see what my $1,248.98 got me. The 'Secretive Package' that was put together for me consisted of a Canon Rebel Xti 400D, a Sigma 28-70mmDG lens, a Merkury UV Filter, a Dane-Elec 2 GB compact flash card (non High Speed, with a cheap High Speed Sticker affixed), a Merkury High Speed card reader, a Digital Concepts Flash, a Deluxe case (NON Deluxe), screen protectors, lens cleaning kit, tripod and a cap keeper. I checked out the equipment that I received and the camera body, the lens cap keeper, the screen protectors and also the lens cleaning kit were on par with what I was expecting. The "Professional Quality Lens' made by Sigma, which is not a bad buy for $120.00 to $175.00, cost me $599.00 and after consulting 2 different representatives and being lied too about it(Edward stated that it was brand new and not out in the market, but Exceptionally High Professional Quality), I contacted the manufacturer and spoke to a representative and told her of my suspicions and she asked me if I had purchased it from Express Camera.com to which I said I did and she then told me that they had gotten many COMPLAINTS about this company and that the retail of this supposed 'Professional Quality Lens' was a mere $180.00. If that were not bad enough Edward told me that the 'Professional UV Filter' was $99.00, the high quality Merkury UV Filter lists on several sights for as low as $6.99 up to the $20 dollar range. The supposed '2GB High Speed Compact Flash Card' lists on their site for $499.00, lists on other sights for $23.99 up to the $40.00 range (the one I received was not the High Speed and list from $17.99 to the $30.00 range). All in all I am a fairly considerate and well tempered and mannered person, and I was VERY CALM when I contacted ExpressCamera.com and was treated VERY Unprofessional by Several of their representatives and LIED to by more than one also. I tried to work with them till the point of keeping some of the equipment but in the end decided to NOT do business with them and would NOT recommend them to ANYONE. I am now playing a waiting out game with them to send me an RMA to send the equipment back to them the next day after receiving it and they decide not to answer the phone or let it stay in the hold loop for upwards of 15 minutes at a pop and then hang up only to have to redial and get in the ridiculous loop of messages and even after sending in a request via E-mail to their web address have yet to get them to issue the RMA. Seems that they are reluctant to do so even though Edward stated that they could really use the camera back to sell to some one else (even though he admitted that the persons releasing the RMA were VERY BUSY, Imagine that). So as it stands now I have a camera that I do not want, a supplier that states that they want it back to sell, and I am unable to accommodate them by returning it to them so that they can re-sell it (must be the Very Busy RMA process).

Unhappy and Wiser,
Danny Landry.

On 11/14/2006 I called expresscameras.com after looking at the web page and looking at a canon 30d camera body at a price of 599.00. I wanted to and some accessories, I was upsold to pro lenses at a total cost of $2399.99 , hi speed memory, rapid charger and 5 hr battery . This was ok. However, when I received my shipment (express shipping @ $100.00). The camera was correct but there was no rapid charger, the lenses were standard low price lenses, the memory was standard and the battery was standard. This company has pulled a bait and switch on me with a added cost of over a $1000.00. Anyone wishing to share their experience with these jerks please email me at [email protected]. I would like to see if anyone was a winner.

I did some search and did not find bad complains about this company. But soon I got into the same trick again. They emailed me for verbal confirmation, asked me to order charger, etc. I told the salesman immediately to cancel my order, and wish that they would not cause me more trouble.

Why do these kind of online shops even exist?