EuropCar.com Reviews
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Garold
July 16, 2009
Beware
Beware when you rent a car from Europcar from New Zealand.
I rented a car from Queenstown from 05-16-09 to 05-21-09, and I got ripped off. I payed using my mastercard before we took the car out of the lot. I agreed to pay the amount in full. Everything went well but a month later there was a charge of 56.25 from Europcar. It was charged to my card the same day I turned the car in which was 05-21-09. I never agreed or authorized that payment. I send am e-mail about the charge. Two days later, I was told because I had used the snow chains in the car. First, I never used them because I never had problems with ice on the rode. I did inspect them but never used them. They said the tape on the box was broken so I was charged. I send an e-mail about getting a refund to Daniel Goodsir the manager but never heard from him and never got my money. There was nothing in the contract, and I was never told about the chains. If i was told about them, I would never even touch them.
Also the service was bad and very unproffesional. The clerk was rude and did not seem to care for there guest. The car was dirty when it was given to me. I would never use this company again. They have lots of complains in customer reviews. I wish I would of check the reviews first. Be careful if you choose this company. You might find a surprise when you get your statement.
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July 4, 2008
Damage scam
We hired a car online through Holiday Autos and they allocated us to Europcar at Lyon airport in May 2008. We had no problems at all with the car (and no bumps) and when we returned it to the airport a uniformed Europcar employee carefully inspected it and (in front of us five adults from three different families) said there was no problem, nothing to sign and sent us off with a smile. "Nice company to do business with" I thought.
Back home they sent us an invoice saying "Damage Surcharge" (no other explanation) for a ludicrously round figure of EUR 1, 000.00 plus VAT which they translated at an appalling rate (which I don't believe they're allowed to do without permission) into GBP 975.24. That's a rate of 1.226 EUR to GBP when the real rate on my credit card the day we took the car back was 1.27. Then they compounded the scam by taking it from my credit card account in two chunks, presumably to avoid large amount checks that could have stopped the scam at source.
Since then I have spent an enormous amount of time writing, emailing etc with no response whatsoever from Europcar (France or UK), nothing useful from Holiday Autos either. But just in time my credit card company (Nationwide, who give excellent exchange rates on overseas purchases) have come up trumps and put the scam amounts into dispute status so at least they won't hit my bank account on Monday.
My guess is that Europcar puts intolerable pressure on its employees to meet short term targets whatever the long term cost in terms of customers outraged by their behavior. It's not just that I would never use Europcar again - I'm so annoyed by their scam that I want to warn as many other people as I can too.
Incidentally we did pay Holiday Autos a modest sum for a damage excess waiver - but their terms say they can only reimburse a damage excess charge if there is a damage report. How could there be a damage report when the Europcar inspector agreed there was no damage and nothing to sign?
The previous time we rented a car in France I chose Sixt, from Montpellier airport. We had the same car, a Ford CMAX, as from Europcar but none of the nasty aftershocks.
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June 21, 2008
Overcharge
I rented a car at Paris CDG Airport from Indonesia from 15/05/08 till 31/05/08. The confirmation came 2 days later at "approximately" Euros 515. Rental Agreement 2072856843. When I returned the car and the GPS nobody checked it. It was in perfect condition anyway. The attendant asked me to sign a receipt where the estimate payable shows Estimate payable Euros 525, 77. I asked if this was the amount my account would be debited and he answered YES.
I am very surprised to receive the bill 2 weeks later showing an amount of 973, 65. It shows a Charge of Special equipment replacement (GPS I believe) of Euros 334, 44. I totally disagree about this and ask a review of the bill as it was at the reservation. I am looking forward to your advise.
Regards,
Thierry Gasnier.
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