I received a few fliers with the arrival of my newly purchased Creative's Zen MP3 player... I tried Audible.com first, and am happy to say that the Risk Free 30 day trial offer seams to be legit... I got my Audioboox I have NOT been charged to date, and DO plan to continue to do biz w/them.

Having had THAT good fortune, I decided to try the next page in the flier... EMusic... Still, a 30 day "RISK FREE" offer, 50 free songs, no payment no fault, keep the tunes if canceled within 30 days, $11.99 if I stuck - and the option for another "RISK FREE" 14 day trial of eboox, with a rollover to $9.99 if I did not cancel within that 14 days.

I tried to download 1 MP3 tune on the Emusic site... While it played in my Windows Media player, it was no where to be found in my computer. Ok... let's go and cancel... Twas then that I saw I had ALREADY been nailed for the $11.99... When I tried to use my 1 credit for an Audio book, the 1st 5 that I TRIED to obtain, got an 'ooops' page... Not available at this time...??? Huh??? It's DATA! On the 6th try. I saw that my 1 free credit had evaporated and my account had already been charged $9.99, but there was no new ebook downloaded anywhere in my computer!

Peepz, I'm disabled and on a fixed income. I choose my entertainment expenditures wisely, and while I have NO PROBLEMS with staying with someone reputable, I can ILL AFFORD to be allowing myself to be scammed out of part of a fixed income. This has cost me $11.99 + $9.99 + overdrafts on each $25.00 X 2, and then another check bounced due to this for $19.00 and then another $25.00 fee for that.

In return, I have ZERO--- Bupkiss, NADA, to listen to except myself, singing the blues! These people have NO PHONE NUMBER! I usually look 4 such PRIOR to allowing myself to get screwed, It was my bad this time for not doing proper diligent research. I have already shot off 4 complaints to them, via their on line form, the ONLY way they can be contacted it appears... And have already been to my bank, who will be trying to recoup my funds... I doubt it will happen, but I've got 'em all crossed yo.

The online form says they will TRY to get back to you within a week, but there is NO WAY to get to a breathing human here. It is MY HUMBLE OPINION that people should steer clear of this place until they either get the act together, work out the bugs... Something.. I really hate to want to be a hater and claim SCAM... But--- I AM out OVER to a hundred bux here, for one partially listened to tune that I cannot even listen to anymore!

What a shame Creedence Clear Water Revival can't collect the royalty on that track!. My next stop is to put in a complaint with Creative, as they ought know better than to taint a good product with a BAD BAD partner.

MOST Sincerely,
Richard Mansfield.

Unauthorized payments taken, unable to use service, dismissive responses, no refund policy. A total unsatisfactory result. Almost $90 for absolutely nothing. Being handled by the police. Giving internet music a bad name!

I can't cancel emusic. Beware all!

I signed up for a "free trial" and emailed to cancel well within the free time. No response so I sent more emails. They charged me 2 months in a row after I have repeatedly emailed to cancel. I FINALLY got a response that unfortunately, they cannot refund payments within the subscription time. Am I just out the money they don't deserve? Should I contact an attorney? How can we run them out of business? Advise smb plz!

Emusic is a scam. They recently charged my mothers credit card and she didn't even know what emusic was. She went to the bank and is trying to get her money back. When we contacted them, all we get back from them is she doesn't have an account. Tonight, I put my mothers email address in for a login and had them send an email for a forgotten password and blam there it was. An account with my mothers email address. So, I look under the credit card info and they had her credit card. Thank goodness she went to the bank and had the card deactivated and a new one issued. I have no idea how they got her info. Tomorrow morning, I am going to contact the BBB. Please, everyone who reads this and has been scammed by this company contact the BBB. I am including two links, one to the bbb and the other is a place where we are "supposed" to be able to cancel the accounts to emusic.
Good Luck to You All.
Peggy

http://www.emusic.com/help/subscription.html <---- To cancel
http://welcome.bbb.org/ <----- Better Business Bureau