i never received a trail period they took 115.10 out from my debt card . they will not return my money . they abused my account. they claim they are antitled to the money that i didnot properly cancel them but i did as best as my knoeledge. sincerly debbie clark. [email protected]

emusic offered a 'free trial membership' to their music download site. they ask for proof of being a first time customer by requesting your debit or credit card information. What they don't tell you is that as soon as you give that info they bill you for a year of their service without your permission. They billed my debit card $95.90 the day I signed up for their "trial service'. I have gone through my dispute resolution dept with no viable outcome. Emusic has refused to refund my money after several attempts of contacting them askibg that the money be returned immediately. They showed on the web page when I cancelled the 'trial membership' that my money would be refunded but it has been 3 months and I have received nothing by way of a refund thus far and they have refused to return any of the many contacts i've sent them about this matter. Any help in resolving this matter would be greatly appreciated.


shannon wever
7589 Ryan Place
Wilmer, Al 36587
601-508-1404

[email protected]

YEARS back I had a free trial subscription to EMUSIC, and cancelled after the trial. Just last week, they send an email to my OLD account from back then, which I barely use now and am trying to do away with saying to come back. I go to click on it to be removed from the mailing list, and it automatically takes me to a page that says 'Thanks for signing up'. I didn't agree to that! How is that even legal!? First off, shouldn't you have to confirm signing up? And what if that was someone else's email address now? It's been at least 3 years! That means that someone could access all my info and I could possibly have my identity stolen! How dare this company do that!? I cancelled the minute after and wrote them a complaint. Basically, they said it was too bad, I clicked on the link and they were charging me for that month! I didn't download anything! I sent a dispute to my credit card company, but I think this company should get in trouble, especially for storing personal information after accounts have been cancelled for years, and allowing personal information to be easily accessible! I'd be willing to file a suit; any lawyers interested, please contact me. This practice by them needs to be stopped before identities get stolen!

Billed 14.95 for a membership on 3/2/09 for an account that had been canceled in Nov 2008. Their claim was that the account was "frozen" and they had the right to revive it after the waiting period. When I expressed I did not want the membership and to refund the charge, they refused. I have taken the issue to my bank where they have credited me the funds and I have filed an FTC complaint. Any company who refuses to refund a product or service when the customer does not want it is a problem and should be avoided at all costs. That is simply bad business practices and makes the company seems desperate--a bad sign.

My new Toshiba laptop came with a free trial of emusic.com with one free book download and 50 songs. The monthly subscription rate after 14 days was $9.99 plus excess downloads.

They stated that I had unlimited downloads of the same book or song for the period. However when I queried the $9.99 charge on my statement at the bank, they claimed I downloaded twice the books of the same name. I only had one successful download of the book.

I canceled the subscription prior to the end of the 14 days. They said they would refund the $9.99. Now two weeks later they are claiming the I failed to cancel and that the charge is for the subscription, even though the charge to my account predated the end of the free period.