In Dec 2008 I tried to cancel my membership online. It was time consuming, user unfriendly, and after the fourth try to cancel, I instead wrote eMusic an email requesting to cancel my membership. What they did was "freeze" my membership for 3 months, and then without sending any notification, restarted the membership, charging me every month. For the next 5 months they sent me no updates, no emails, no ads, yet continued to charge me. It is almost a year that I have tried unsuccessfully to find a reasonable human being to talk to at eMusic. It is like talking to a computer. They refuse to let you speak with a supervisor, they refuse any and all reasonable arguments, and they behave in the most unprofessional scam artist way you can imagine. There is no contact information available, and they are shameless in their money grabbing unethical f%^&*-you you can't touch us attitude. I wish them a long slow and painful death.

my girlfriend set up for free trial to see if there was any music on the site that i might like.free trial ended on 10-19-09, she called on 10-19-09 and cancelled the subscription. on 10-20-09 they charges 114.99 to the credit card. havent even signed into the website. have no password to emusic but they charged even after cancellation. called and spoke to someone on the phone, they cancelled the subscription once again and was told that they cant refund the charges

I had an account with emusic for less than an hour and still got ripped off! I realized they had an unsatisfactory music selection and was charged $11.99 for cancelling my account -without even downloading anything from their site! I called customer service, and after waiting for a representative for over 10 minutes, she put me on hold for 20 minutes and then hung up on me! I called back and had to hold another 15 minutes to even get someone on the phone. The "supervisor" I talked to was completely incompetent and the "corporate office" doesn't allow phone calls or complaints. What a ridiculous company!

I received a few flyers with the arrival of my newly purchased Creative's Zen MP3 player... I tryed Audible.com first, and am happy to say that the Risk Free 30 day trial offer seams to be legit... I got my Audioboox I have NOT been charged to date, and DO plan to continue to do biz w/them.

Having had THAT good fortune, I decided to try the next page in the flyer... EMusic... Still, a 30 day "RISK FREE" offer, 50 free songs, no payment no fault, keep the tunes if cancelled within 30 days, $11.99 if I stuck - and the option for another "RISK FREE" 14 day trial of eboox, with a rollover to $9.99 if I did not cancel within that 14 days.

I tried to download 1 MP3 tune on the Emusic site... While it played in my Windows Media player, it was no where to be found in my computer. Ok... let's go and cancel... Twas then that I saw I had ALLREADY been nailed for the $11.99... When I tried to use my 1 credit for an Audio book, the 1st 5 that I TRIED to obtain, got an 'ooops' page... Not available at this time...??? Huh??? It's DATA! On the 6th try. I saw that my 1 free credit had evaporated and my account had allready been charged $9.99, but there was no new ebook downloaded anywhere in my computer!

Peepz, I'm disabled and on a fixxed income. I choose my entertainment expenditures wisely, and while I have NO PROBLEMS with staying with someone reputable, I can ILL AFFORD to be allowing myself to be scammed out of part of a fixxed income.

This has cost me $11.99 + $9.99 + overdrafts on each $25.00 X 2, and then another check bounced due to this for $19.00 and then another $25.00 fee for that.

In return, I have ZERO--- Bupkiss, NADA, to listen to except myself, singin the blues!

These people have NO PHONE NUMBER! I usually look 4 such PRIOR to allowing myself to get screwed, It was my bad this time for not doing proper dilligent research.

I have already shot off 4 complaints to them, via their on line form, the ONLY way they can be contacted it appears... And have allready been to my bank, who will be trying to recoupe my funds... I doubt it will happen, but I've got 'em all crossed yo.

The online form says they will TRY to get back to you within a week, but there is NO WAY to get to a breathing human here.

It is MY HUMBLE OPINION that people should steer clear of this place until they either get the act togethor, work out the bugs... Something.. I really hate to want to be a hater and claim SCAM... But--- I AM out OVER to a hundred bux here, for one partially listened to tune that I cannot even listen to anymore!

What a shame Creedence Clear Water Revival can't collect the royalty on that track!.

My next stop is to put in a complaint with Creative, as they oughta know better than to taint a good product with a BAD BAD partner.

Stay away from this company. They are crooks. If you've ever done business with them and cancelled, they'll sign you up a year later, using the credit card information they have on file. Total scam artists who need to be shut down. Contact your State Attorney General and the FBI's Internet Fraud Office.