Just an fyi for everyone thinking about a free trial of emusic, either music or audiobooks. Below is a response from eMusic about their "free" trial. If at any point during your trial you click to download something that you don't have credit for you are automatically upgraded and billed for a membership. No confirmation screen (which they mention but was not displayed when I clicked on the audiobook download link), no notification. Their response does a good job showing how little they care about their customers. I had not downloaded the audiobook yet and I wanted them to refund the subscription amount.

________
Please note that the free trial account is for a limited number of downloads and for a limited time period. You are required to download the free tracks within the free trial period, before the account transitions to a paid membership plan. If the total number of free credits are exceeded during the free trial period, the account will automatically transition into a paid membership plan. This information was included in our Terms Of Use and on the confirmation page which appeared when the account was registered.

Unfortunately we are not able to issue you a refund for charges incurred during your membership. Per Section 6 of eMusic’s Terms of Use which you agreed to when you registered for your account, all charges made during the subscription period are nonrefundable.
________

This company has continued to bill me for emusic($9.99) and ebooks($11.99) after a trial period that I cancelled. This has been going on for several months and they had refused until June 13, 2010 to allow me to cancel. They informed me that they would not refund my money and could see where I had only tried the service and then never used it again! Please help me and help protect other people from this company.

Thank you

Emusic directs you to www.emusic.com/account/cancel.html. whereas it's impossible to cancell the account. It reports back to you
that due to problems/upgrading they cannot execute this request.

But it's not possible at all;have tried it many times. Now I have to contact my bank to stop renewal charges of $99.00 .Emusic is a scam and should be avoided anytime. Don't get inot their free trial
subscription.
They are a rip off and their music is very old.

Here are the facts about this bottom-feeding rip-off of a company.
1. Their ads for "free" downloads are as ubiquitous as Tiger Woods mistresses
2. They DELIBERATELY make their downloads user unfriendly (even their loyal followers admit this)
3. They do #2 (no pun intended) for the express purpose of being able to charge people who have responded to their "free" trial offers (in my case, I received nothing but a "dowloading error" message each time I attempted to download anything--a message that did not even scroll, so all you saw was "downloadi..."--logical assumption being that your "free" music is downloading). So when you keep attempting to download stuff that never downloads, you go over your "free" limit and get charged, in spite of the fact that nothing has downloaded successfully. Pretty clever, eh?
4. Not nearly as clever, however, as not having any sort of pop-up to warn you that you are about to go over your "free" limit and if you continue an action, you will be charged.
5. Customer service reps are some of the most unresponsive (except when you anger them with your logic) twits on the internet (again, even their Blind Faithful will admit this), and will, under NO circumstances, issue a refund.
6. Complain on emusic message boards and suggest there are better alternatives, and you will be vilified. The Blind Faithful even have specific labels for you, and save their most vitriolic ridicule for those with the most legitimate complaints. I was called every name imaginable, including a vile term used to refer to the mentally challenged (more than once), and told in no uncertain terms, that my inability to use their site was because of my own stupidity. I even had demeaning speculation on my profession, and when I dispersed this with a proclamation of my actual profession, the vituperation quadrupled, with one fine emusicer posting over 20 notices denigrating my profession and those in it.
7. Should you doubt that emucous's business model is designed specifically to rip-off unsuspecting "free" trialers, couple the above observations with the fact that 60% of emusic's income is generated from "inactive" accounts. This fact was posted by a disgruntled former employee whose privileges to post on their message boards was immediately revoked, as was mine when I repeated this fact.

Not being one to complain without offering a solution, if everyone who has experienced a similar problem with these jerks (and to me, one of the most egregious things is that these rip-off artists portray themselves as the ultra-hip heroes and saviours of the poor struggling independent artists and those who enjoy listening to them) would complain to the Attorney General of New York State (where emucous is based), the Attorney General of his or her state (where emucous does business), and the Greater New York BBB, something may get accomplished.

I cannot cancel my order for the free trial. They took my paypal data to charge me. This business is a scam. They definitely know the laws on their side.