Buying a car from Empire Hyundai is a unique experience. (Ours took place the last week of September.) First you find a car that interests you and then the salesperson has you take them for a ride. During this event (while you’re trying to pay attention to traffic) the salesperson regales you with a litany of all of the "special" features that the car has (in his mind) such as things like: Bluetooth technology, an oil condition monitoring system which tells you when the oil actually needs to be replaced. (yada yada yada) Your told that the windows are all etched with the VIN#, The car comes with wheel insurance (incase you damage a wheel /tire via a pothole/curb) they will replace the wheel/tire free of charge. Because the vehicle was used (3000 mi) We asked “does the car come with a factory warranty, we were assured that it did. When doing the paper work, we noticed a $1, 245.00 charge and questioned it only to fine out it is to have the windows etched, we declined this option (and had it done a week later for $10.00 dollars at the fire ststion in our town.) a new set of papers were printed out and there was another $1245.00 charge and when we questioned it we were told that is for the wheel insurance program. We also declined this option. A new set of papers were again printed up and displayed a $3, 000 charge, when questioned, we were told that that its for the 5 yr/60, 000 mi warranty, we asked about “the factory and was told that its a 5yr/60, 000 mi warranty. I asked how much to extend the Warrant to 100, 000 miles and was told $300.00. We believed that we were discussing the “factory warranty” because no other warranty had been discussed. Last but not least, the vehicle came with one key and one remote. I was told that the keys can only be purchased in sets of three for $158.00 and the remote $165.00 with programming all totaled out to $515.00. we declined .
I contacted other dealerships and found that the keys are usually sold in sets of three. (These are “laser cut” keys, Actually they are cut on a milling machine in stead of a grinder.) the blanks cost approximately $29.00 each and can be taken by you to a locksmith who does (laser cuts) and can be returned for programming to your vehicle (note: some locksmiths can actually program the keys themselves), the remote cost me $135.00 at Pride Hyundai and I found that Pride charges about $45.00 to program the one item or the three keys and two remotes.
I checked with AAA regarding the purchase of a warranty for the car and was told that it was covered by a 5/60 factory warranty and therefore I didn’t need to purchase one. I explained that the factory warranty cost me $3300.00 and he suggested I contact Hyundai USA and gave me the number. I called and after a brief discussion, Hyundai USA placed me on hold called Empire and came back to tell me the warranty they sold me was an aftermarket warranty. I asked why on earth anyone would want to buy a piggy back warranty that has the same coverage and is only used after the original warranty runs out. I was told that no one would. We discussed empires deceptive practices regarding their blatant lies, mistruths and half truths. The Hyundai USA representative has lodges a complaint with their office on my behalf. I was given the name of the “manager who had spoken with Hyundai USA and am in the process of getting a full warranty refund. Empire also promised a new key which I was again told costs $500.00 and after giving him a “yeah right” look, he stated that it was between 3 to 500 I guess he is right if the “3” is $3.00. If any of you have not already contacted Hyundai USA please do so. They do not want their product and image destroyed by shysters.

Empire Hyundai
www.empirehyundai.com

428 Pleasant St
Fall River, MA 02721
(508) 673-7646

Empire Hyundai in Fall River is the wrong place to go for buying a new or a used vehicle based on my experience. What kind of tricks and tactics did they try on me? 1) Bait and Switch (I wanted one model with Standard transmission which was NOT a Fleet Vehicle and they showed me another model with Automatic which CarFax showed was a former rental.) 2) I told them that I already had a finance deal at X% and not to submit my credit app unless they could beat it. (They came back with X+3.5% and ran a credit report again anyway.) 3) Then to show me the alleged value of this used rental car they somehow fudged the year, the miles and the features to come up with a faked out value almost equal to the showroom new value with zero miles by using Kelly Blue Book's website. All they showed me was the final figure without showing me the assumptions they used. Then the finance manager wanted me to sign the deal while holding his hand over the purchase price and the interest rate and trying to get me to accept 'Instant Delivery' while waiving all Rights of Recission after Instant Delivery. When I asked him what that meant, he mumbled something like: "Oh, that just means you get to drive the car out tonight, but if you don't like it for any reason, we take it right back again within 3 days, no questions asked." What a bunch of sleaze balls.