Empire Home Improvements (Empire) was contracted to install vinyl siding at our home in Massachusetts. Empire guarantees "Installation in 2 weeks or less". It took 4.5 weeks and a second crew to unstall and replace what the first crew messed up. My husband took 3 days off of work, and I had to take a half day off to meet with the supervisor. The first crew stopped showing up and left their truck in front of our house for 1.5 weeks. Empire eventually towed their truck from our property. We had 4 meetings with the supervisor to resolve on-going problems with the quality of work and performance. Our first complaint occurred less than 48 hours after work began on our house. Because of the delays of completion, we had to cancel other contractors we had scheduled to perform other exterior work on our property. We've had to reschedule the contractors and will pay more money since they are trying to "fit us in." Since March 24th, we have been in negotiations with the New England Regional Manager who said that "he'd do what ever it takes to make things right and that he couldn't believe how poorly things were handled." It is now April 17th, over three weeks later, and now the New England Regional Manager has stopped returning our calls and we cannot sell our house until this loan is resolved. We are pursuing legal representation in order to close the loan. I've never come across a company that makes every effort to not return phone calls and close a contract worth thousands of dollars. I guess that they don't need the money that badly.