Elixia Gym
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Category: Lifestyle
Contact Information Norway
elixia.no
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Elixia Gym Reviews
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ppjohn
June 11, 2011
Scam/impossible to cancel
I have signed a form for a monthly payment training, which was in fact for a yearly course. I have a heart disease and I told them since the beginning, that I may not be able to come there at all, because I already had a swimming pool subscription, where I went every day. "We don't mind", they said - "you can cancel at any time", but they didn't translate the terms and conditions to me, where it was stated that such subscription couldn't be canceled unless a person changes residence.
Now that I'm moving I have tried to cancel it, calling a dozen of times, visiting the place twice and even sending them a registered letter (returned unopened) - every time a new excuse : the manager isn't here, the manager can't call you, the manager just went out, you've got to prove us that you are moving, get us your plane tickets - I'm taking a last minute train ticket, get us your bank account statement - no one has those, it's all on the internet and so on and so forth .
Beware of this company!
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May 16, 2008
Bad service
We signed up while the new gym in Olari was under construction. They said there would be a pool. They are trying to model the business on USA type gyms, but they don't teach USA type customer service to all of their staff. My wife and I wanted to cancel, they said we can not. Even though we did not get what we signed up for, when I spoke to customer service they said they would have to sue in court or have debt collectors pursue us. I have also used the SATS gym, I was very happy with them, but their equipment tends to be a little older.
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