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December 21, 2007
Horrible service!
Even though Jackie's complaints against efashion solutions are a year old now, I agree with her 50000%! efashion solutions is unresponsive, careless, hurtful and insulting! I had a stroke in Dec. '06, and my left side remains partially paralyzed (this factors in, bear with me). I'm typing this with the index finger of my right hand. Anyway, even though my finances are in turmoil I "splurged" on a babyphat watch and earrings for my daughter. The earrings were $24.00 and the sale price of the watch at the time I ordered it was $94.99 (it's since been marked down again). ANYway, my order arrived--the $24.00 earrings came in their own sealed plastic bag, while I found the $95.00 watch lying at the bottom of the box--no case, no plastic bag protecting it--nothing!! I was heartbroken. It appears to be in one piece and (hopefully) runs but that isn't the point to me. Even GARBAGE gets bagged, but the gift I was so excited about giving didn't even get that much respect. You bet I emailed them! This was a week ago... of course they didn't respond. I'm emotionally drained, so yesterday (12/20) I emailed efashions telling them that if I end up needing to file a complaint with the BBB (for their unresponsiveness if nothing else) I'd wait until after Christmas . I explained again how my order was received and why it's so upsetting. I received an email from them last night (get this) telling me that my email put a smile on their faces and they're happy I'm pleased with their service!!! They obviously didn't even read my email! If anyone can possibly avoid dealing with efashion solutions--AVOID THEM! They do babyphat and consumers a HUGE disservice!
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December 4, 2006
Terrible service!
I have never in my life experienced customer service as bad as this. Since placing my order on the 19th (express delivery) of November, i haven't received anything but the run around from the ignorant jackasses in the order department of efashion solutions on behalf of babyphat.com. Every time a call is placed for the status of my order i'm being told something different. It has gotten to the point where efashions is blaming usps and usps is blaming efashions. That has nothing to do with me. It's now December and i'm still without my package.now i'm asking for my money back on items that i never received and getting the run around with that!!! People are telling you things just to get you off the phone and you have to call back and explain the situation again to someone else that's unable to help. A guy named alexis even told me that they completed the transaction because they charged my card despite me never receiving my item and refused to listen when i told him that until i receive my product the transaction has not been completed. I am very furious with the way things have been handled with this company and it's very unfortunate that babyphat has a company with such terrible customer service handling their merchandise.now, three items that i really wanted are no longer of interest to me due to efashion's terrible service.
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