I have read several complaints about Eden cosmetics stating that they did not have a listed phone number. Funny, but about 3 down there was the company with their policy, address, and phone number listed. It is 1-866-514-8949. I agree they did not make things clear when signing up, and I had an issue with this as well; however, when I called, they said they would mail me a return shipping label and number and that I could return stuff and cancel at any time.