ECOST (a seller's store on EBAY) is selling consumers items that do not come in original packaging and are defective, in general. More specifically, 1 month ago, I bought two pairs of Sony Fontopia earphones from ECOST. These earphones were being sold as "NEW", but when received, they were so defective that I couldn't even connect the phones to my IPod and my ears. We all know that Earphones consists of 3 main wires, one being for the plug, the other two for the ear phones. The product that ECOST sold me had one of the ear phones where the plug should have been, and the lengths of the wires were less than 1 foot. That's like having an leg for an arm and an arm for a leg, trying to put on your pants or shirt - it just doesn't fit. I find it hard to believe that Sony would ever make something so defective and sell it on the market, and suspect that this company is selling counterfeit goods. I confronted their company and they told me that one of their Merchants/Warehouses were at fault, that's B/S. Any person or company that blames others for their failure is a failure of their own.

Prior to this transaction, I bought a Motorola bluetooth (H710) from ECOST. When received, it came in a sealed plastic bag with a EBAY item number only. When paired to my phones, the speaker worked, but mic never did. I requested a refund, never got one, so I decided to open it up to see where the problem might be (I'm a electrical engineer by profession). It turns out that the wire/lead going to the microphone element wasn't soldered properly and was causing an open circuit to the mic. Same response from ECOST - its one of their vendors' faults. Yeah friggin' right ECOST, just GOOGLE yourself and discover that there are over 6000 people just like me who have complained.

Do not buy from ECOST!

http://www.ecost.com/Detail/Lighting+and+Fans/Triarch+Industries/32317/39900129.aspx?navid=155442295

shows price as $54.99

When I place an order, after *5* days, the order is cancelled. Deceptive advertsing and marketing. When I call, they claim it is out of stock.

Bunch of jokers!

i purchased a Nikon camera, online from Ecost, with whom I have done business for several years... they sent the wrong camera...well..it was the same color anyway...but a totally different model...I immediately notified them about the error. They asked me to send a photograph of the item that they did send with the bar code, model and serial number...which I did...then I was told...only after I repeatly called them, getting answers like, "the person who handles that is at lunch"...when someone, Jay Aceres, emailed me he told me that he couldn't open the jpgs that i sent (although I sent them to a friend who experienced no problem doing so) and that I had to resend them as PDF or BMT format...I sent them again! Next I was told that he needed to escalate this to ECOST's supplier and that I should kindly wait for 1-3BD for an update...whatever a 1-3BD is!...I tried twice, subsequently, to finish this conversation and get the problem resolved, for I was leaving for a trip and would like to have this settled and get the right camera before the potential x'mas gift recipient departs for London...I've heard nothing...I even left a friend to care for my home and gave her access to my email in the event that Mr. Aceres calls again...But I'm not holding my breath!...In the meanwhile, I have a camera that I didn't order and DON'T have the one that was clearly printed on my receipt. I think this xmas gift will not be under the tree!

I ordered a silver Kodak Easyshare digital camera for my nephew for his birthday. I was sent a Pink camera. The box it was sent in had a picture of a silver camera. The order said my item was a silver camera. I reported the problem to them. They said they would send me a shipping label. I checked the mail everyday for a shipping label that never came. The shipping label was emailed to me and the customer service rep failed to let me know that the label was coming via email and not regular mail. So the shipping label expired after one week. I requested 3 more times to have the label sent to me and they never sent me another one. Unfortunately, this was dragged out beyond my 60 day limit to charge back with my bank, so I'm stuck with 'THEIR" screw up. A pink camera for my nephew's birthday in July. Poor customer service. They admitted their warehouse was to blame, but they refuse to send me another label to send it back and they will not accept it back. Buyer beware.

Ordered five "recertified by Logitech" 1500 rechargeable keyboard/mouse desktop sets. received five extremely used logitech 1500 desktop sets that were literally dumped in a box and missing the rechargeable batteries and the regular batteries. Also missing the CD's for installation. Called Ecost and after 30-45 minutes of hold was instructed that in order to return the items that I would have to call Logitech and get a case number. Called Logitech and was informed that all recertified products come in original packaging with all accessories including batteries and installation cd's and would never arrive in the condition I received the items in. Logitech gave me case number 090610-001431 and I called Ecost back and after a very lengthy hold time, was informed that I would receive an RMA authorization in the email after 24 to 72 hours. After reading other reviews on customer dissatisfaction with Ecost I do not expect a resolution in a timely manner if at all. Will be filing with BBB and Attorney General. Their practices for returns are clearly designed to discourage and delay the process. Restocking fees are charged even on non-delivered and defective merchandise. I am writing this review as the only means to warn others to the deceptive practices of Ecost.com. Order from legitimate company's like Newegg and Zipzoomfly where legitimate returns are handled quickly and courteously.
ECost.com is the poster child of deception and fraud.