Dear Sir/Madam,

Recently, I have met a very unfair incidence on my air-flight travelling. The thing is that I have tried to change my flight schedule for a air-flight I suppose to take on mid-March 2010. I have called the travel agency to change the schedule more than a month before the flight time; and I was not purchasing one of those cheap airline ticket.

But, according to them, by changing the flight-time, all my ticket payment will be forfeited, and I have no choice but to cancel my travel with them. However, I found it ridiculously unreasonable.

Could you advice me to which association or council should I complain to about this issue?

Many thanks.

Regards,
Jaan