I entered into a service contract with East Coast Mechanical on 07/12/2010. The contract covers labor and parts for all appliances stated in the contract. A week or so later I called East Coast Mechanical for a repair to my refrigerator. The serviceman came and fixed it but said he needed to order a part. Two days later I received a call from a company representative informing me that there would be a charge for the part even though parts are covered under the contract. I told her that I did not want to pay for a part that should be covered under my contract. She told me that unless I did the refrigerator would not be covered any longer. I told her I wanted to cancel the contract and put my request in writing via an Email. On July 29, 2010 I received another call from the company informing me that there would be a 10% cancellation free, the contract would be prorated and that there would be a charge for the service call. I informed the representative that I should not be charged a prorated charge and a service call charge since the prorated charge would mean that the contract was enforced at the time of the service call. In addition I do not believe I should be charge a cancellation fee since East Coast Mechanical breeched the contract by not fulfilling there obligation to provide parts.