EarthLink.net
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Category: Services
Contact Information
United States
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EarthLink.net Reviews
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Haddine
November 19, 2010
Know what you are getting yourself into here and don't expect much
MISLEADING!!! They offer to help you get a "professional" website up and running, built to "your specifications" and instead, they put together something that looks elementary at best, and do not even bother to follow the guidelines you laid out or even bother to make sure the information is correct!!! They even went as far as to put up a fraudulent "customer accolades" page with made up comments on it! And when I went back to them after this initial site was developed, per their request, with corrections that needed to be made, they showed me how I can change them! They published it with incorrect, incomplete, and fraudulent information and would not even unpublish it, let alone correct it! I had to take time (immediately) from my busy schedule to unpublish it to avoid embarrassment for our little company at a very important time for us. I feel completely ripped off! Know what you are getting yourself into here and don't expect much.
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August 2, 2007
Beware of annual basis payments
Beware. Do not pay your Earthlink service on an annual basis. If you cancel your account mid year, they will not refund the unused portion. The excuse is that it's a discounted rate. I don't see what that has to do with anything. I wonder how many people they have alienated permanently so they could pocket an extra eighty bucks or so from each.
An honest business would refund the unused portion. I find it very petty that they feel the need to keep that balance. You'd think they'd be embarrassed.
It used to be that dishonest companies could cheat many individuals, and none of them ever knew that they were part of a larger group- but with the internet, it will be harder and harder for them to get away with things like that. I see that there are many other complaints about Earthlink on various sites.
Thank you for running this forum. Making it all very public should help.
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July 27, 2007
Liars! Watch out!
It was late June of this year 2007 that I signed up for Earthlink DSL. I was told the monthly service charge was $39.95 and that I would be able to use the equipment the company would ship to network all the computers in my home.
When the DSL modem arrived I found out I needed to get a router... no one bothered to ship it with the modem. I had to make another call to request the equipment and then wait a few more days for it to arrive. Once the router arrived it took four calls to tech support and FIVE HOURS to get the equipment to work (easy to set up the company said).
I finally was able to access my account today (more problems with that) and it has the date of service starting BEFORE I even called them for the service and then I am being charged not $39.95 a month but $99.95. I was told by customer support that to receive the $39.95 rate I would need to cancel my current plan and pay the cancellation fee of $149.95. I current have service that operates at 6.0 mps and the $39.95 service operates at 1.5 mps... but I did not sign up for ht e service at $99.95 a month. The company made the mistake, not me and now I am expected to pay for it. Suddenly that dial up service looks pretty good.
Watch out for this company!
RJ.
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July 23, 2007
Low speed, problems with getting help
I subscribed June 13, 2007 to their high speed internet service. Due to circumstances, we later decided to move to a town 10 miles from here. I called earthlink to transfer the service and was told they do not have high speed internet in my new area. I asked to cancel my account and was told I would be charged the termination fee of $145. I said I thought it is unfair to charge that penalty fee when they do not have the same service available in the new location. Some one who said she is a supervisor told me that is earthlink's policy. I told her I was never informed of this when I signed up, and did not read in any of the information that the fee would be charged if the service could not be provided in the new location. She remained adamant, so I have to pay that fee. I went to their website and after scrolling down through many pages of legalese, found a few lines about terminating when moving - buried so far down that most people would not plow through it all - which earthlink likely knows. The legalese was designed to protect earthlink, not the consumer. I also had problems getting the proper tech help, and the speed was slow. I would not recommend earthhlink to anyone.
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July 23, 2007
Stealing my money
I disconnected there services long time ago, at least at November 2006. Today I found out they still continue to steal my money from my checking account through my debit card.
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July 23, 2007
Bad Tech Support
I have a business and have been down for 2 weeks with Earthlink. I have logged in over 20 hours and 7 tech 2 and 3 level service. Since they are renting lines from Bellsouth they try to blame the on and off connection on them. I have been disconnected and then have to repeat the same process again and again. Only 1 technician has actually called back. However, you can never move up to someone that has the authority to handle the call. They send all support overseas and these call centers just repeat the same thing over and over and don't listen to what the problem is about.
I have had to get a router that will allow for 2 internet services until I can find one that is reliable. If anyone knows of any way to get the word out more about how terrible the service is then please let me know. Here they are putting out all of these other services. Oh and by the way I have been a earthlink customer since 1997 when it was mindspring. Of course that hasn't made any difference. Oh, and by the way I was told I could pay 129.00 a month and be guaranteed 99.9% uptime. REALLY. Bellsouth cost for business is 1/2 the price and guess what you can have someone live come and help you!!!
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