Phone service from EarthLink was not working: dropped calls, calls where we could not hear caller, could not make calls to cell phones at all, echoes, noise. Tried their technical service help, escalated to next level, told that they had changed settings which would fix the problem, but no improvement. Very time-consuming and difficult to get any help, long waits, transfers to empty lines, terrible phone trees. Wanted to cancel service, they insist on $149 termination fee. Make it very difficult to cancel service in any event. Now stuck with non-working phone, uncontrollable charges, what a total nightmare. Never again.

Earthlink billed me for a service I never subscribed to (dial up service) via my verizon bill with out any request or permission. It took 6 weeks and an inordinate amount of time to get the account cancelled and they still wouldn't give me a refund for the repeated billing. What is more disappointing is that Verizon just let Earthlink bill my phone bill w/o permission or confirmation from me.

I hate Earthlink. During an upgrade they put a long distance phone number in for my dial up and replaced my local access number. $800 later in long distance charges I discovered the problem. I tried to go in to the latest and greatest version of Earthlink and edit back to my local access number and could not do it. Even their own customer service people could not do it and agreed with me. Until I could get broadband installed, I went back to an old computer and used the old version of Earthlink and did fine...I will never use dial up again. NEVER!! I turned them in to the better business bureau in Atlanta, but they denied the problem time and time again...and blamed me for not watching the number I was using to dial in with. I had been an Earthlink customer for more then 3 years and never saw the need to check my local access number each time I logged on...I had not moved and I was not notified that my local access number was changing. My local access number had not changed after checking, it was still the same old number it had always been...so why during an upgrade did they go in and change my local access number to a long distance number? It was unknowing to me. Also, my long distance service AT&T wouldn't do anything to help me out either. I thought they might at least notify me when they noticed an unrealistic problem going on at my home phone that had never occurred previously. They had to see I was building up a large phone bill to the same phone number and I had never done it before. They wouldn't even cut me a deal for the error that I unsuspectingly created for myself. So needless to say I do not have AT&T long distance service on my home phone anymore. Unfortunately I do have a cell phone through them because I had Cingular and AT&T bought them out. I don't plan on renewing my contract at this time since it has expired, I just go month to month with them, but I do like their cell service, so I haven't closed my mind to renewing their cell phone service as yet. As long as I don't need a new cell phone I will continue going month to month. But I absolutely refuse to ever use Earthlink again. I pray they do not buy out broadband or I don't know what I will do. If anyone knows any other company Earthlink is associated with let me know so that I do not buy any of their products.

Earthlink keeps taking money out of my account. I call every month and they say they are going to refund me and they never do. They said they were going to give me two months free and what do they do charge my account again. They have stolen about 150.00 dollars. I dont know what to do anymore. I had to block them from my bank account so they wont take any more out. I really dont know how effective this is couse I just did it today. If I disconnect the service I have to pay the disconnection fee and to be honest I dont have the money to pay for this. I dont want for it to go to the credit burro. Because its under my sister in laws name.

In December 2006 thru May 2007. I placed an order to Earthlink.net to be my internet service provider. During this period of time, they canceled my service. They said I called and canceled the service. I was charged $175.00 three times and I was not able to get my money back. I would appreciate someone helping me in this. Thats a lot of money they stole from me.