I have been trying to close my account for more than three months but they refuse to do so. We told them in December to cancel our service when we closed our credit card account. They claim their records do not show any request to cancel service despite our telling them THREE MORE TIMES when they call demanding payment. When I ask to speak to a supervisor they ask "Security questions" like my father's middle name and when I answer, they say it doesn't match their records and I cannot continue. Them they ask for my credit card number or bank account number to "verify" my identity. HAHA If I give them any such information, they will do what they did before and just continue charging me for a service I do not want and am not using. I am tired of getting calls from people in India who I can hardly understand. They simply refuse to close my account and continue insisting I owe for the last two months. Next I will file a complaint with the FCC. DO NOT USE earthlink!! 2Catman

Earthlink customer service has gotten terrible. Their phone bank is sent over to India and operators are hard to hear because of their accent and apparently a poor connection. Have had problems connecting on dial up for two months. Their solutions have not worked. Still cant connect. They will not give a credit for the poor service. I have used it 0 hrs, but not because I haven't tried. Earthlink used to be good, now company??????

i have been useing earthlink dsl service for about 6 months my problems started almost imediatly. my service drops conection randomly and the modem must be reset to get it working again. in dealing with earthlink we have changed our ethernet card, modem, phone line to wall, lines to the box and the box on the house itself. the smaller items having been replaced numorus times yet the problem prosists, earthlink has been unwilling to change anything on theire end and as of today they have told me they see no problem and there is nothing they can do to help me even though 3 techs that have been to my house have told me the problem is with the port on their end. and through the entire thing earthlink has demanded full payment every month

I had a subscription for Earthlink cable internet service for several years. Payment was deducted from my checking account, which was ok, but one day I noticed small additional amounts being deducted from my account under the Earthlink name. I must admit that I am not very thorough in checking my account so it over a year passed before I noticed the extra smaller charges. I called Earthlink and was told that the extra charge was for land line internet service I had ordered. I tried to convince them of how absurd it would be for me to order land line internet service when I HADN'T HAD A LAND LINE PHONE IN OVER FIVE YEARS but to no avail. They asked me how did they get my credit card number if I had not given it to them? I replied to them that I was wondering the same thing! Bottom line is, they refused me a refund! I couldn't believe it! Finally, after much haggleing, a supervisor agreed to a partial refund (she said they could only refund up to six months back). Thinking i had better things to do than fret over 40 or 50 dollars, I accepted her offer and was content to forget the whole situation until, about a year later THEY DID IT AGAIN!!! Again inexplicable charges appeared in my checking account! This time, after again being given the run around, I threatened them with legal action and they finally agreed to refund me ALL the erroneous deductions from my account -- all the way back. I tell you I was furious and had to get REAL UGLY with these people to get them to cooperate!!! I can't believe they are getting away with this fraud but, at least, I see that I am not the only one victimized but this unbelievable scam!!! SHAME ON EARTHLINK!

I was charged for a norton antivirus by eathlink on my bill me later account. I did not want the service and I never used it and eathlink said I used it for 2 months and charged me for it. I have had their service since 2001 and I already have norton antivirus and have to shut it off everytime I go on line as the programs do not work together. I have called several times to have the charges removed and one operator was going to remove them until she spoke to her superviser. I have changed my service and hope to prevent anyone else from being overcharged by them. How can we shut them down?