Download games seem to get "lost". They can't find my The Rise of The Witch King add-on to The Battle for Middle Earth. The customer service rep. AARON (via chat) keeps taking forever to respond to every sentence and asked for the same information I gave as if he's got to keep refilling his coffee and leaving his desk. They should be able to look you up by name and send the download E-mail to you again within a minute. If you don't have the E-mail with the order number on it its as if you've switched to speaking Ancient Egyptian.

Last online purchase from EA.