I ordered a $99 arrangement of flowers after upgrading to their "large-super fancy" category. I added on 6 balloons, a box of chocolate, a "fancy card and upgraded the vase. When the delivery came for my co-worker, she was no longer available as they decided to deliver to an office at 7:00pm. I stuck around to wait for the delivery and was VERY irritated to say the least. They sent a bunch of roses stuck in a vase that looked like it was picked up from a garage sale for $0.25 the weekend before. The box of chocolates had EASTER printing on it (EASTER WAS TWO WEEKS AGO) and the 10 year old "fancy card" had water damage not to mention the grammar of whomever wrote it was literally illegible.

When I called the company, at first I was put on hold. I hung up after holding approx. 10 min. and called back, where I was put on hold again. After 45 minutes of calling back and them hanging up on me, I finally succeeded in having a conversation with one of their ever so pleasant representatives (who declined to give her name when she was asked). After the hold on game was played for another 10 minutes, this "representative" said that they would have to investigate the matter further. She was aware that I was not disputing the entire purchase, but rather the $25 vase $25 box of old chocolate and the $7 "fancy card". The flowers were limp and dying the next day, AND I WASN'T EVEN DISPUTING THEM.

At this point, I was looking at my credit card activity online as I was sure I was going to have to contact the bank to resolve this nightmare. When I looked at the amount charged it was $243 instead of the $210 that I was invoiced. The stupid bitch on the phone referred me back to their web page where she says it so clearly states that they are in CANADA and all currency has to be converted. Yeah... very clear??

I am telling everyone I know not to do any sort of business with this shady little company ran with a 1 man office somewhere in Canada. I will continue to fight the charge with my bank. My thoughts are they have quite a few other clients that are in the process of doing the very same thing!

I ordered a holly basket from them as they advertised that they delivered from local Montreal florists. What was delivered was snapdragons with pine cones and red ball. Not at all what I had ordered or even an acceptable substitute.Also did not find out till after the fact that they charged in USD. My first incling was went I went to the receipt to read about substitutions and found the currency down at the bottom. Why advertise as a local Montreal florist and then charge in USD. After all that I went looking for a phone number on the website and could not even find the same ad so I knew there was something up. Also found this site with the number of complaints. Wish I had found it first as I have yet to see what they charged my Visa it was supposed to be 60.00 guess I can count on about 75.00. Dont suppose I will get any where on the 1-800 given what I read here.

I paid $10 extra for same-day delivery. The flowers arrived two days later than the approximated delivery date. The delivery agency put someone elses name on the card, so the recipient didn't know who they were from. I was invoiced for $47 but my credit card was actually charged $53, plus a foreign transaction fee, because unbeknownst to me this "company" is outside the USA. At no point during the transaction was that ever clear. They list the prices and final transaction in USD, but because the transaction is routed through British Columbia there are "additional charges" which were not initially disclosed.

I have been on the phone with someone there for about an hour and getting absolutely nowhere. When asked about a refund she keeps responding with "We can't do that." When I ask to speak with the person who won't authorize a refund she puts me on hold for long periods of time. I've tried explaining that they cannot legally ignore formal complaints, but she doesn't seem to be getting that. I suppose I will try taking it up with my bank.

Flowers did not arrive on the date - order was placed in the proper amount of time. Customer service was rude and basically said "tough luck". I asked to cancel the order and she said "We cannot do that."

I would avoid this company.

I ordered flowers for a funeral in Dallas on 13 July for a total price of US$132.17, and received a confirmation that the spray would be delivered the same day, order I 384405. The flowers were never delivered, and my credit card in UK was debited with over £76, a ridiculous rate of exchange. The email address given on the site will not receive emails, which are returned as undeliverable. The complaint made by telephone has produced no reply or action until now, 24 July.