I purchased flower delivery at www.e-florist-inc.com. The receipt (online and delivered via e-mail) stated the price of $68.97, in US dollars. Nowhere on the receipt or in the e-mail was I advised that there could be additional charges, price differentials, etc. Yet on my credit card statement, I was charged for $86.04 plus "currency conversion fees" of $0.39 and $2.58. When I called the company, I was placed on hold for some 20 minutes the first time (I had to hang up), and then 20-25 minutes the second time. When I finally reached an operator and explained the issue, I was told that the price differential is normal due to "currency fluctuations", and the currency conversion fee is also normal, since the company is CANADIAN! I was told that nowhere on my invoice or in the e-mail I was advised of this, and that this is misleading and deceptive. The representative told me that there would be a "credit" applied for the price differential, but certainly not for the conversion fees. When I asked for the representative's name, the woman quickly said somethign like , "Aliah". When I asked for the last name, she said "I am the only one here". Then she sarcastically added: "You are very pleasant today", referring to the dissatisfaction in my voice. I stated that I would report the company's deceptive practice to the Better Business Bureau; however, the representative's attiture had not changed.