No one likes to admit it, but I got scammed too. I am taking the time to write this to PREVENT OTHERS FROM GETTING SCAMMED. Naxpmedia is a rip-off, a scam, a dishonest and unethical company!! Do not do business with them. My situation is a little more unique than some of the others in that I actually finally got some DVDs (very defective ones...keep reading). I went through the same process of ordering my DVDs in November, only to find out on the website that ALL orders placed before Thanksgiving were LOST by the USPS and would be resent through UPS. After checking back on the website a week later, I did indeed see a UPS tracking number. Several days after that, it showed up in the UPS system. So, a MONTH after I ordered a boxset (Fraggle Rock, for about $30), I actually DID RECEIVE IT. That's where the real nightmare began. These are "garage" made sets, that are not "sealed" as they claim in any way. The boxes were crushed and the quality of the DVDs was something I have NEVER experienced in my life. The sound was distorted terribly on many DVDs and most importantly, the picture quality was worse than anything I could ever have imagined - so grainy and pixilated that irt is barely viewable. Even more noteworthy is that those were the good DVDs! The ones with an even poorer picture quality were horrendous. I honestly do not know how anything could be recorded this poorly. Some people recieved nothing, but don't be too disappointed, becaue if you had received something, it would probably have been the same JUNK that I got, which is only useful for my trashcan when or if this is ever resolved (and it will probably be easier for you to file a dispute with your credit card company) I have received no response to my emails sent to [email protected] regarding the matter. The number on their website Tel: 1-888-603-NAXP just answers that the mailbox is FULL, so you cannot get anyone on the phone and the Fax: 1-888-810-9241 also answers in the same fashion, that the mailbox is full. Also, there is never any Live Help Available on their website, it's always offline. I got SCAMMED. Buyers beware - save your money - STAY AWAY from Naxpmedia or face getting ripped off. No I have to call my credit card company to dispute the charge and deal with that. I will spend the time to go everywhere I can online to warn others of this SCAM.