I cleared my credit card payment for over a year now for an amount of around AED 40 000 and i paid a big amount of interest. this was back in November 2007. We are in July almost and no clearance letter was received.

I called, the cal center, the branch and the recovery department but they all ignored my request. Meantime my car is financed by HSBC so i did not pay 2 installments striking foe this fact and the amount is only AED 7000, for the past 5 months their call center spent god knows how many phone calls asking for the AED 7000 AND EVERY TIME i would explain if i do not get the clearance for my card i won't pay this amount... the funny thing is they are employing robots, the very next day i will get the same phone call with the same request as if i never explained anything... can you believe it

Promise over a promise but nothing done... the worst service you could ever imagine but never expect from a such big organization.

And by the way this is my 3rd complaint... hoping for an action to be taken.