I went online to "inquire" about switching from high speed cable to DSLextreme that is advertised by tech guru Leo Laporte for DSL for 14.99 a month. I was advised by DSLextreme that their service was not available in my area and also that the former resident shows up having not cancelled their Verizon Fios service. I was happy to then stay with Time Warner & so we did. 2 months later I got a "welcome" email from DSLextreme saying that I now have service and that to cancel service with them I had to pay the "early termination" fee of $250.00-WHAT?
So I have saved all my emails from & to them, made records of who I spoke with but "their records" don't show that I cancelled. So I am the better record keeper. This past weekend I see amounts from DSLextreme on my bank account in several small amounts, not the threatened $250.00-why did they do this? BofA advised me that the EXACT amount is what they are looking for to Stop Payment. So now I have filed a claim with my bank and have closed that account to avoid being charged for services I NEVER authorized! Not only is this a fraudulent company but they use tactics that are predatory and I have the email correspondence history to prove that they want to force their service on me at the higher rate. They do not have my voice recorded authorizing this amount (why would I choose a more expensive service than my current cable anyway, who does that) and who can go 2 months with NO INTERNET at all which is unheard of?

DSLextreme has TERRIBLE customer service! I was a customer for several years and suddenly found myself without internet service. I called DSLextreme's technical support number and after a looong wait on hold was finally told that I needed to have a re-connect order submitted. What the technician failed to mention was that he couldn't submit a re-connect order, only billing could so I was without internet service for several more days until I called back and was told that only billing could help me. So I called billing and: was endlessly put on hold, transferred from one person to another having to explain my problem every time, hung up on, told "I'll be right back" only to be placed back into the, "Your call is very important to us..." limbo for (no exaggeration) 25 minutes! When I finally reached a supervisor and explained to her what I had been through, her answer: "Sorry, that's just the way it is." I asked her if I was going to be charged for the now 2 weeks I had been without internet service and of course was told that, yes I was still paying for non-existing service. The final straw was when I told the supervisor to cancel my account and was told that she was not able to do that, I had to send a letter or cancel via my non-working internet service. Do yourself a favor and STAY AWAY from Dslextreme!!!