DotEasy

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Category: Services

Contact Information
United States

DotEasy Reviews

Simple Hosting Wanted November 20, 2010
Hosting Service
Signed up for services in September and began implementing in November.
Once My website become active things suddenly stopped working. After many hours of investigation, I submitted a support request to DotEasy. They responded by informing me my script couldn't release resources and was causing trouble for the server. I checked my code for an extended period of time and could not find any errors or reasons why resources were not released.
After many days and attempts by Dot Easy support to sell "partner" services and hourly dubugging services I figured out there was NO problem with my script. DotEasy was simply not capable of providing shared hosting services.
When they would not enable my website I requested a refund. They refused.
If you are seeking hosting services look elsewhere. There are many other better and more reliable alternatives available.
ZellaB September 17, 2009
Illegitimate Fees
On June 20th, 2009 my domain name expired with Doteasy. This was fine, as I was no longer using that site.
On September 8th, 2009, I was charged $22.54 to my checking account. The only email I received, said the following:

"Your Doteasy hosting account change of service has been completed.
Please note that a change of service may require you to re-publish your
website to your new server.

If you access your URL and can see your website but are unable to
publish to your new server, this may be due to DNS caching and
this problem is normal and will resolve itself within 24 hours.

If you are required to re-publish your website, you will see the
standard Doteasy 'under construction' page once your site has
been moved to your new server.

If you need assistance please feel free to contact us.

https://www.doteasy.com/ContactUs/

Or you can contact our Customer Support Center at 604-434-4307.
Our support center hours are from Monday to Friday, 8am to 5pm PST.


Regards,

The Doteasy Team
'Join the hosting revolution!'"

Now keep in mind, I had not changed anything in my account. I found the email odd; however, I figured that they had completely finished the cancellation of my account. I didn't give it a second thought. Needless to say, that was a huge mistake, as the charge unfortunately overdrew my checking account.

After complaining to the company, the following was sent as the reason for this charge: "...To continue your current web hosting account and services, there will be a US$1.95/month (12-month billing term) fee."

The last time I checked with a calculator, $1.95 x 12 does not equal $22.54. It equals $23.40.

Then the following sentence was also used as a reason for the charge: "If a reply is not received within 14 days of this notice, the default action is to continue your Doteasy hosting services on the Doteasy Basic Hosting plan to avoid any disruption to your website and email. The payment for the Doteasy Basic Hosting plan will be processed on the payment information we have on file."

Now this alleged email from Doteasy was sent on August 10th and August 17th, two dates that if you add 14 to, they still don't equal the date in which I got charged - September 8th, 2009. Of course this still doesn't explain the actual amount I was charged. Plus, how are they avoiding disruption to my website, when my domain has been canceled?

So, why would they charge me a "hosting fee"? What are they hosting? There is nothing to host!

Keep in mind, I am always very cautious about providing my account information online. If I purchase something, I never leave the account information on the site, I always go in and change it to the "Bill Me" option. Now, I would have done that with Doteasy; however, they don't give you that option. I have provided a print screen of their credit card input page. Keep in mind, this is the page that EXISTING customers are directed to. Please tell me if you see a "Bill Me" option or even a "cancel" option.

I want this to be a warning to all web designers or business owners, do NOT go with Doteasy. Nothing is easy about their company. The fact that they can't even provide a legitimate reason for the charge, is scary in itself, even scarier is that I can't get my checking account information off of their website. Good thing my bank is willing to do a dispute against their company and block any further charges from them.
February 21, 2007
Web hosting services - absolutely a nightmare experience!
Contacted DotEasy for web hosting services in early January. Signed up for hosting services at $10.00 per month. After receiving information from others who had bad experiences with this company, I cancelled my account within days without every activating web hosting. Later found out they had debited my credit card for a full year of service. Recontacted them numerous times. No telephone customer service, everything handled thru email. They eventually advised no refund was possible as I didn't cancel within the 14 day cancellation period which was untrue. After providing them numerous times with timely cancellation emails, they proceeded to jerk my chain with continuous emails requesting actual photo copies of my credit card, (front and back), filling out multiple page refund forms, advising accounting would have to contact me regarding the unused portion of my account. The emails they sent me were insane and generally non-responsive for example asking me if I wanted to activate my account when I had cancelled and asking for refund. Initially refused to state the amount of any potential refund but insisted I agree to a refund without knowing the refund amount. Ultimately advised they would issue a partial refund but required a $15.00 refund fee. their own agreement advises customer can cancellation at any time without penalty or fee. They advised that didn't apply to refunds. Eventually around 7 weeks received refund to credit card but still had to pay the $15.00. Refund received after threats of legal and regulatory agency action. Emails were generally rude and belligerent. Absolutely a NIGHTMARE experience.

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