Below this paragraph, I decided to include the store information & the letter I sent to the Domino's Customer Care Department, prior to calling & confirming that my complaint was received. Now after speaking to a rep in the claims department, I was informed that my complaint would be forwarded to corporate executives as well as the person who oversees managerial operations. In addition, I would be reimbursed the full amount charged to my account for the inconvenience, & should receive the credit to my account in several days... well, that was over 1 week ago, & still nothing. So today I called the customer care hotline again [(734)-930-3030] to find out why I hadn't been credited my money, & the rep tells me that the initial complaint was missing detailed information regarding my credit card. With that in mind, whomever is responsible for overseeing complaints couldn't possibly be doing they're job because if so, they would have addressed the issue of missing information, & contacted me as well... After all, the website does say that a customer care rep will contact you if additional information is required. Hmm, interesting... Well, now I am going to file a complaint to NYC's 311 hotline for the store & the Better Business Bureau. Quality starts w/ good customer service & building rapport, especially when mistakes are made; I could care less about the product if I'm being cheated & mistreated.

Domino's Pizza Store #3612
188 Union Tpke 07
Fresh Meadows, NY 11365
718-776-0330

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To whom this may concern:

I spoke with the store manager, Corina, regarding an overcharge made to my debit card after placing an order online. In initial order, I applied 2 coupons to my order, and the online server confirmed my total at roughly $26; however, my receipt showed $48.83, & my bank account reflected a charge at $53.83. So not only did the store overcharge me, but the driver gave himself a $5 tip against my will. I called again on 3/9/11 to discuss the matter w/ management, where I was put on hold several times in 10+ minute increments, & then hung up on. I am very frustrated, & plan on seeking legal action if this matter is NOT resolved. Experiencing this type of service makes me NOT even want to ever purchase food from Domino's again, and I WILL publicize my complaint to NYC's 311 hotline. The attitude of the manager was awful, and though she sent a driver to deliver again at no charge, it didn't matter because I was never reimbursed to begin with. How does that work?