When my service was installed the tech did not install a satellite dish as the contract stipulated.
Rather he hooked up to an old unused one.
I began having problems within days when trying to record some programs.
It was not very often in the beginning, however, I immediately had problems with billing for services that my contract stated were free.
When calling about billing issues I did inquire about searching for signal errors.
I was told, "Don't worry the receiver needs to download over a period of time. Also, I was informed that there was a piece of equipment between the co-ax cable and the receiver that I needed to unplug and reconnect.
I informed them I did not have it.
Then I was informed, "Oh you don't need that after all.
This has never been right. Yet I still receive my full billing.
My last three calls I was told I either had to pay a service call or sign up for a protection plan for a fee


I have paid every bill for a service that I am not receiving.
The disappointment from finding a program or sporting event I had tried to record, did not record in full or not at all seems to be inconsequential