Iv'e been trying to set up my home for Direct Tv, I called to set it up and for some reason was redirected to the Fraud department (with no explaination why) I spoke to a woman by the name of Claudia she would not answer my questions keep interupting me and was trying to talk over me.She asked me for a preveious address, I gave it to her she told me it was not in the system (I lived there 3 years) I told her I didn't remember the address before that and while I was looking for another she was getting impaient with me told me I had to fax over copies of my ID, my Soc.Sec. card and a utility bill I did but blacked out part of my Soc.Sec.# cause I didn't want it all over the office, She lied to me when she told me that it would only go to her, when she said she was looking for it in the fax pile.Everytime I call I get directed back to her, she has blocked me from getting any help.She talks to me as if I'm not me and that i'm trying to get direct Tv through someone elses name.I assure you I am not.I was told by the cust.service # that I could call for a reorder and not give my Soc.Sec.# and get it set up right away.She has blocked that and they send me back to her.Iv'e asked for her Superviser, she told me she didn't have one.I called Cust.service and they told me I have to E-mail my complaint, and thats how I got here.The first time I called Cust.service they gave me a # to call and I asked if that was the fraud # she the person that answered said "no mam it is not".I don't like being treated like I'm the criminal, or being lied to.I just want to get set up with direct tv without a hassel, the installers will be here tomarrow 5/06/11 and I can't get tv until then, I've allready paid 49.99 up front.
Sorry so long I'm cinda upset.
Janine S. Clark