At your Arrowhead Mall, Glendale, AZ location, I attempted to purchase a set of Oneida flatware, regularly priced $149, with 33% off, sale price around $99. I had great service with Monica. She escorted me to the register, asked me to slide my credit card, it didn't take, and so she asked me for it and slid it at the register itself. Then, the final sale price presented for me to sign on the electronic data capture screen was a whopping $164. I declined to sign and asked that the transaction be voided. She said she couldn't do that. She called over a young man, who didn't introduce himself and had no name tag. He explained I would have to sign for the wrong price. I declined to do that. I asked him to please void it. He said he couldn't. He called someone who apparently told him to tell me they would give me a store credit for the difference of the incorrect price and what I was supposed to pay at the sale price. Again, I declined to do that. Why would anyone sign their name to a charge they do not want to accept??

This young man was arrogant, with no apologies, unlike Monica, who was very sorry for the whole thing. I left, not signing...AND with an authorization on my card which the young would not lift for me with a simple phone call to American Express authorizations. I now have to wait 30 days for it to drop.

So, having shopped Dillard's for years in Texas...and just a few times now that I live in AZ...I can assure you, I won't enter this location EVER again.

I urge you to educate your personnel on how to void a charge transaction, lift authorizations AND most importantly, remember the quality of the customer experience directly impacts YOUR bottom line and your employee's jobs.

An apology from the rude young man would be appropriate; however, it is unlikely that will happen.

I worked for Dillard's for a couple of years. I started in fragrances then was transfered to a cosmetic line. I have seen some terrible treatment of employees, that seems to be universal to any Dillard's I am familiar with. The management has a screwed mentality, point blank. They really prey on the week here. They gang up on you to make you quit or will fire you if they don't like you for one reason or another. (nothing to do with your performance) Of course sales are most important, if you meet them, you are safe. But if you are the only one meeting your goals, the entire department will hate you for it. The thing is Dillard's likes this. They do not want everyone to work harmoniously and as a team. You are basically set up to fail. They want cat fights and backstabbing. I know that similar things happen when a lot of women work together, but this company pushes it along, I feel. To be completely honest, there are a few perks working for them...they have have a good employee discount, great sales, great merchandise. However, if this is the job you intend to get as your main source of income, I urge you to reconsider. It is nice as a part time job to receive a little extra money and the discount... but even if that is why you are considering applying, think again because it is a lot of stress in and outside of work. Please take my word for this. I have spoken to many many employes and many different branches. Management is universally awful at all of them.

The Dillard's in Newna is no place to work! the store manager treats the employees like they are children, and when you try to ask her something she always says i don't have time for that or some smart remark. When she took over the store she fired managers left and right because the previous store manager hired them. She has fired over 50 percent of the store because she didn't hire them. It seems like corporate would do something about her. i know they see what is going on, they have to. Is there anyone that can help with this? We all have families, and just because she has no life doesn't give her the right to make ours miserable.

I tried to register for the $2500 Shopping Spree following the instructions on my receipt, but could not. First, I was shown the "Page Not Found" error when I typed the http://dillards.com/shoppingspree url.

I then searched the internet and found finally the url to follow. Then I was asked to confirm my registration number and after I hit the submit I was told it wasn't a valid number.

To Dillards: If you are offering something, make sure it works. Great waste of time!

Oh boy, I have a lot to say about Dillard's, I don't even know if I will get it all on here. Where do I start? I work for a Dillard's in Colorado (I will not indicate which one however). The management is terrible! A lot of us call our store manager 'Hitler.' He is a miserable old man that wants to make everyone else miserable too.

And the assistant store manager... she is an upidy little b**ch that looks down on anyone who is not like her. They expect all of their employees to dress extremely nice, but they don't want to pay us enough to buy their clothes. Some of us have bills to pay. Don't get me wrong, they pay isn't as terrible as minimum wage, but we deserve a little more for what we are put through.

All the managers have NO problem putting their employees down and humiliating them in front of customers by telling them what they did wrong. Example: I was in a particular area, and was unable to do a particular thing. I apologized to the customer and another associate helped them. The assistant store manager told me right in front of them 'You don't tell the customer you cant do something!' Um...HELLO! Tell me that, but not in front of customers.

My personal manager: Her employees hate her. I don't think she has a single employee that would be sad if she choked on a piece of candy. She is under some false impression that she has a good management style. LOL! Too funny. She yells at her employees, treats them like crap, puts them down, tries to make them feel stupid if they don't do something perfectly or if they don't know how to do something.

I have even had customers say 'she is kind of a b**ch huh?' Um...YEA!!! And she just cant let go of things. If you piss her off ONE TIME, even if you apologize because you honestly didn't mean to upset her, she will hold it against you. She sure as hell has done it with me. We are all contemplating finding other jobs and just quitting, leaving her screwed.

Dillard's does not believe their employees are honest. Example: There was an issue with a customer. A mis-communication between stores. A co-worker of mine called customer service to have a manager paged. It was nearing the end of the night and we were all tired. She accidentally asked for our department.

She realized her mistake and we laughed about it. Big oops. A manager came and the disgruntled customer was like 'they were both laughing at me...bla bla bla.' When my co-worker tried to tell her what happened, she just yelled at her. Our managers are the most terrible group of people on the face of this earth.

Back to my manager. She will follow us around, and watch us. I think she does this for most of her shift. And if you try to talk to her about it, she will either yell at you or send you home. She is a terrible person, and an even worse manager...but she doesn't want to face that. She thinks she is never wrong and doesn't realize how much her employees hate her.

I read one of the reports, saying that its 'hitler-style' management. That is so true. The only employees that get treated like humans, are the major suck ups and prissies.

I will be writing the local papers about this issue. But I will probably give more detail. Of course consumers want to know how their favorite department store treats their employees. Just like, a lot of people wont buy stuff made in china because of the slave-like sweat factories.

I think we need to put Dillard's either out of business, or in the hole. It is a terrible company, and the store that I work at has to have the worst management team. If you have any further questions for me, please feel free to ask. I would be happy to answer anything.