I ordered Comcast Internet service in May 2008 from Digital Landing, who promised a $125 Amazon gift certificate. I submitted my rebate forms in a precise and timely fashion, and began calling Digital Landing to follow-up in October, and have called numerous times (around 10) since then. Every time, I've been assured that somebody (usually Lily, who "handles" these matters) will look into my case and follow up with me in 1-2 weeks Not once has Digital Landing ever contacted me; they apparently lie to get you off the phone, and hope you'll forget or tire of following up.

I ordered Comcast Triple Play service through Digital Landing with a promise of a $250 Amazon gift card. When I received my second Comcast bill, I sent all the relevant information to Digital Landing and have not received anything. It has been long past the required 16 weeks and I have called to get this card nearly every week for the past 2 months. The calls go to people who have no idea how resolve the rebate problem. And the person who wrote the helpful email on this page sounds good but is no more helpful than anyone else at Digital Landing. I have sent emails to this "Jason Gallow" and have received no response, and the customer service email address has been permanently removed (according to gmail).

I think I just got suckered and I will never work with Digital Landing again. I would advise any of you to ignore Digital Landing's promises and work with anyone else. You can save yourself some frustration and time.

Burned in Boston

No response, not even an email.
I have never recieved my $200 amazon gift card in connection with my subscription of Comcast double play. My rebate request was sent on 09/05, 2008 along with a copy of my first cable bill. My confirmation # is 307043865. I have a copy of my request - what should I do? Thank you.

We have evaulated the source of most complaints and would like our customers to note the following. We find that over 85% of the time, customers that are inquiring about rebate status have not even completed their rebate forms. We cannot process or send rebates/gift cards without the completion of a rebate form.

These are the steps (all of which must be completed) to receive rebates/gift cards.
Place order with Digital Landing and receive a valid confirmation from the system.
Have your order installed within 45 days after order is placed
If you replace the order with the service provider, you will not get your rebate
Once your order is installed, send two months of your billing statements from the service provider showing that such order has gone through two billing cycles. This means do not ask for your rebate until at least 40-45 days after you have placed your order.
Once we receive your rebate information, we match it up against what the service provider has sent to us in terms of order status
Rebates are only sent if (a) rebate form is completed properly with supporting documentation and (2) we receive ACTIVE status from provider.
If we do not receive status, or status is cancelled, pending or duplicate, you will not receive a rebate.
We make every effort to ensure all customers get properly credited. We do have reliance on data from our service provider partners.

In the past two years, we have responded to every complaint posted on this board. We find most people, surprised and delighted that we actually pay attention, which we do. Unfortunately, we find many people that complain, even after they have received their rebate (even two or three times).

We would appreciate if customers please contact Jason Gallow at [email protected] prior to posting on the board. Your issue will get resolved far faster. If you have posted and been responded, we would appreciate follow up comment noting the matter has been closed

Thank you

Acceller Team