Free trial for 10 days is a scam. I ordered the product on 10/04/10 on internet. Product was shipped on 10/7 and arrived on 10/11. Credit card was billed on 10/14 for $87.13. Diet Max's ad really was not clear that the 10 day trial period started on the date of the order. I discovered that 8003202983 is busy all the time. The valid # to talk to a representative in Florida is 18006859229. I talked to three agents before I could understand their english. The agent apologized for any inconvenience but Diet Max would not refund my $87.13 because I did make contact prior to 10/14. I learned an expensive lesson. The bottom line is Diet Max is not a reputable company and their weight loss product did not work.