DHL
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Category: Services
Contact Information
United States
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DHL Reviews
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September 24, 2008
complete carelessness & disregard
I will never understand why DHL carriers refuse to ring the bell to deliver a package when we are very clearly here. I work at a law firm, so having them just throw packages on the front porch without letting us know they are here is not only frustrating, but could prove a liability if someone is sending us time sensitive or confidential information. We make a point of telling our clients not to use DHL to send documents.
Today, we received a shipment from a clothing store addressed to someone who does not live here, and who we had never heard of. The clothing company mistakenly put the wrong address on the package, so it came to us. Had DHL rung the bell, we could have told them this information and the package could have been sent back to the company. As it was, I had to take the time to track the company down through the yellow pages, call them, and now they are going to have to either call DHL to have them come pick it back up, or have the intended recipient drive down to our offices to pick it up. Why pay for a delivery service when you stand the same chance of success just tossing the package out the window and hoping someone coming by happens to see it and take it to the right person? Hopefully this illegitimate company's shoddy performances will add up and they will not be in business much longer...
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September 22, 2008
Mis deliveries
Never use DHL for deliveries!!! I ordered some items from a catalog, first they delivered it to Shorefront drive. I had to re-order, and I just checked on line and they delivered it to Shoreline Drive. (My address is Shoreside drive and is correct on everything.) I just called them, the drivers don't have cell phones, just radios, so I have to wait for dispatchers to contact them to go pick it up. (And my first experience with DHL, they were supposed to ship something overnight and it took a week to get here!) They are without a doubt the worst delivery service I've ever dealt with - 3 out of 3 screw ups!! Don't know how they stay in business.
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September 17, 2008
Repeated Delivery Failures
For the 15th time in one year I have had to track down a package to be delivered by DHL to my residence. They lie, saying that the address does not exist, that they have tried to deliver, etc. We have given them the directions many times, but they can't seem to get it together. FedEx and UPS have no problems finding us...but DHL can't seem to manage it. I've been frustrated by this for the last time...shouldn't be so hard just to get one package delivered. I will no longer use vendors who use DHL for delivery.
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September 16, 2008
no reason for holding my package
DHL picked up my package and delivered on sept 2, after 2weeks later, DHL neither deliver my package nor return to me without any acceptible reason.
During the 2 week time period, I called customer service for 5 times, they said we made mistake, we will re-delivered and it should be received soon. now DHL hold my package because I am angry to them and I am pursue the legical assistance to sue them.
How BAD service it is, how frustrated we are. I just read numerious complaints about DHL service problem, why there is no organization to investigate DHL 's problem? why DHL can still operate with such disorder management? DHL does not delay our package, DHL wastes our time and money.
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September 12, 2008
Never delivered
For the second time I have not received a package from DHL. I await my package, check my DHL tracking number and find out, both times, that my package is listed as delivered (left by my door). Needless to say, i never got any package. Nothing was left by my door. I called DHL and they said they did not have my apartment number listed but that the package was delivered to my apartment. That makes no sense. How would they know what apartment to deliver to if the, as they claim, had no apartment number? I will not ever use DHL again and will never do business with any company that uses them either.
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September 11, 2008
Failed delivery
I Bought an Halogen Oven from JML Who unfortunately uses DHL for delivery.
First attempt to deliver, could not find my house, although I have given my FULL address to JML. The post office and other deliveries have been made without problems.
Next day, second attempt, not turned up, according to the DHL tracking website, he has been and no answer and have left a card. Door bell working and not sounded, no card left, clearly this idiot has attempted to deliver my oven to the wrong address. I will never use DHL again nor will I buy from any company which uses them as delivery.
Because of this pathetic driver, JML lost me as a customer, I cancelled my order, and I am not getting my oven. I have taken 2 days off work for this.
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September 11, 2008
Failed delivery
I Bought an Halogen Oven from JML Who unfortunately uses DHL for delivery.
First attempt to deliver, could not find my house, although I have given my FULL address to JML. The post office and other deliveries have been made without problems.
Next day, second attempt, not turned up, according to the DHL tracking website, he has been and no answer and have left a card. Door bell working and not sounded, no card left, clearly this idiot has attempted to deliver my oven to the wrong address. I will never use DHL again nor will I buy from any company which uses them as delivery.
Because of this pathetic driver, JML lost me as a customer, I cancelled my order, and I am not getting my oven. I have taken 2 days off work for this.
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August 31, 2008
They will deliver to wrong address and don’t care
My supplier sent me a couple of boxes from Hong Kong via DHL, but to my surprise the tracking showed the package as delivered. The signature and name of recipient does not match name package was addressed to. I contacted customer service informing them the goods were not delivered to me, it turns out the driver had taken them to wrong address. I begged them to please return to the address and recover same day but they refused, of course come next day, the recipient is not opening his door, and DHL have been totally untruthful. DHL - driver helps lose.
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August 26, 2008
Overcharged
I opened a DHL account this year. A sales rep called to welcome me aboard. I shipped many items with them with no problems. I shipped a car seat in April 2008. I have shipped two or three before that. The DHL calculator showed about $64.00, with is about average for a box of 48 lbs. So I sent the invoice to the buyer (ebay sale) and then made a pick-up appointment, all online. I printed the label on my printer and the receipt shows a rate of $59.25. I shipped this May 1st or 2nd.
Then on April 11 I received the bill from DHL for $238.50! I called and the sales lady told me that the package was re-weighed at 239 lbs! They told me that my label receipt ws not proof. SO I filed a claim and it ws ignored. I have called them to no avail. I asked a second or third rep why they didn't notify me of the changed shipping price before shipping and the answer was' We don't have the time to call every customer'. Oh yeah? Well you sure have the time to steal from me !!
I am filing another claim with my bank because this company refuses to acknowledge that they are being dishonest. And I am unable to close the account! There should be a law against what this company can do. I want my account closed with DHL and I never will do business with them again!
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August 21, 2008
Left expensive electronics outside in weather
Dell uses DHL shipping company to send electronics when purchased online. I purchased a very expensive piece of electronics and it was shipped by DHL out of California. I used the ability to track shipment online and saw they would attempt delivery on the 13th which is the day I was out of state on business. When I inquired, I was told Dell requires signatures on their electronics and they would attempt delivery and when I wasn't there, they would leave directions on my door how to pick up my delivery in person at their closest location. Dell also indicated signature required on my order. Just to make sure, I left a HUGE note on my door with a magnet clip telling the delivery person not to leave a package but to leave directions how I could pick it up next day (Friday) at their nearest location. when I returned home very late at night the 13th, there was the package, out in the weather, in plain sight on my doorstep. the note was still on my door, also in plain sight. when I complained to DHL, they sent back a canned email note "sorry we didn't meet your expectations". Dell has not responded. I won't buy from Dell again if they continue to use this shipper. I do not live in an area where electronics or other expensive items should be left in plain sight. I was so very lucky it wasn't stolen or badly damaged by weather. DHL is not a good shipping experience.
UPDATE: Dell responded and gave me a 15.00 credit for my inconvenience and were very responsive in their email reply. GREAT SERVICE from Dell. I just hope they don't use DHL in the future.
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