(Sorry - this is long because I am still upset)
DHL's computerized system used at Mailboxes Etc. does not indicate that 2 day ground delivery will take longer, will not include weekends and is not guaranteed.
My package was dropped off on Wed morning 10/15/08, apparently not picked up until Thurs. and tracking stopped on when departing Atlanta at 2:02am Friday morning 10/17, the day I had wanted it delivered to Rhinebeck, NY. When that status had not changed by the end of Friday I contacted MBE who could only direct me to DHL. The first person told me there was no 2 day guarantee on ground deliveries and that they were closed until Monday.
When I call DHL on Sat. morning I was put on hold for over 5 minutes because they could not locate the number I gave them.
MBE had been in touch in the meantime explaining that the computerized system they leased indicated 2 day DHL ground delivery was guaranteed. When I attempted to check tracking online the tracking number gave an error (my computer remembered the number that had worked earlier; it had just disappeared from the system). I called 1-800-CALLDHL and was told that their records confirmed my last sighting of departing Atlanta at 2:02am Friday and said it had been scanned in at Allentown PA at 6:48pm on Fri. 10/17 and was scheduled for delivery tomorrow (Sun). This was after she told me they were closed until Monday. She told me it had been scanned 3 more times while in Allentown - 9:19pm and 9:21pm on 10/17, and at 4:17am on Sat. 10/18. When I asked about the number of PA scans she said that I wouldn't understands - not something a disgruntled customer wants to hear. When I rhetorically asked why anyone would use DHL given they didn't guarantee their 2 day deliveries and in fact promised only that would take up to 6 business days, she suggested because it was cheaper...I repliedthat I didn't consider $30 cheap and could have mailed it USPS for less and gotten it there by now.

I asked for a number at the Allentown facility to lodge a complaint and asked he to also send them one on my behalf. The number I called directed me back to the 1-800 number for complaints but offered an option to report missing work. I left a voicemail giving my name, number and reporting my missing work - along with the tracking number.

It's too late to fix the mess they've made and leaving that message made me feel only a little better. I strongly urged MBE to drop DHL from their options and pursue getting the refund they offered me out of them.

I strongly urge you to look elsewhere for your shipping needs - it isn't worth whatever savings they claim - time is money too.

DHL might more appropriately named DHB for DON'T HOLD YOUR BREATH in awaiting delivery.

I made an online purchase from a vendor who has a warehouse located about 25 miles from me in NJ. DHL picked up the order that same day, then delivered it to a hub in Allentown PA. Somewhere along the way the merchandise was broken and returned to the vendor. Their online tracking service stated it was delivered to me and signed for.

DHL never satisfactorily answered my queries about what was happening, and the vendor wasn't much help either.

Finally, a replacement shipment was made and, according to DHL's tracking service, was to arrive the next day. Instead it went to a hub in Iowa where the tracking service said it was received, then sent out. Nothing!

Finally I was able to speak to a live person who told me the shipment was damaged. I finally got them straightened out, and they realized it was the FIRST shipment that was damaged.

The second shipment seemed OK, but it had been mistakenly sent to Iowa by truck and was now on a truck back to NJ. It will arrive in about a week.

I don't know if it will or not, but I will heretofore check to see if vendors use DHL. If so, I simply won't order from them.

Sent a package from Denver to Missoula via DHL. It's a 12 hour drive, but somehow it took them TEN DAYS to deliver a priority package.

TEN DAYS to deliver to somewhere 12 hours away. FedEx never had that problem. We lost thousands of dollars in business.

After the first nightmare I had with DHL I always advise shippers not to use DHL. Their drivers are hired by private contractors and are of questionable character. I have had three bouts with DHL. The last experience started, Oct. 7, 2008. Driver stated that he couldn’t find the address. I live on one of two main roads in the area, mine being the only 4 lane highway. UPS, Fed X and USPS have no problem finding me. DHL had a problem three times. On Oct 9th I called and complained and asked customer service to notify the driver to call me when he gets in the area. I assume he got annoyed by my complaint because my VERY IMPORTANT contract suddenly became lost.. I advise everyone never to use DHL. Just look at this website and all the complaints against DHL

DHL SUCKS... I live off of a main 4 lane hwy. in Louisiana. There are only two roads that go through this area and the other one is a two lane. Three times DHL couldn't find my house. The problem is, most of their deliveries are 17 miles south of my address in Port Fourchon. Port fourchon is the busiest port in the united states. When the inept irresponsible private contractors are returning from Port Fourchon to deliver on the east side of the highway where I am located. the addresses are not real close. The speed limit is 65. They fly by my house and when the discover that they passed a delivery point, Oh well. These irresponsible drivers could care less about the delivery. This has happened three times in the past year. When ever someone tells me that they are going to overnight a package I advise them never to use, DHL. By the way, this last time I was expecting a very important contract. When the package didn't arrive on time I called and complained. I guess the driver got upset and all of a sudden the package was listed as lost. A w0rd of advice. Never, NEVER use DHL