I ordered a dvd on Amazon which I paid for a express delivery so it would arrive on the 5th of June. It did arrive on the 5th but apparently DHL South Africa does not deliver to a postal address. yet they will not call you. It seems it is your job as the customer to phone them and find out why on the 9th of June my package had still not arrived. When I finally reached DHL there uncooperative staff told me I had to fax the address. So when I tired repeatedly there was not answer. Now 4 days late and I am still trying to reach them so I can advise them on my address. DHL South Africa is shocking.

dear DHL
your company has by far the worst service i have ever experienced. This is
the first time and the last time I have used DHL. next time i order a
package internationally i make sure they do not send the package to me
with DHL. first you neglect to tell me or the shipper that your re-route
service is useless because it went to texas anyway instead of here in nj.
then you told me you would deliver it and you didn't. then another
representative, a rude one i might add tells me that U.S customs took my
package and they don't know where it is. as a matter of fact all of your
representatives are rude and useless. my package should have been here
april 27th. but today is may 6th and still no package. another one of your
representaives had the audacity to tell me you guys are #1 in
international shipping. give me a break. if a merchant only used DHL i
would not order from them. i am warning everyone i know so they will not have
to suffer like i did. you should be ashamed of how you treat customers.

DHL are probably the worst people to deal with in the UK. If anything ever goes wrong with your shipment / delivery or invoicing, then you can be 100% sure that it will never ever be resolved.

We get stuff imported from Malaysia regularly. On 4th April we sent the payment to DHL to cover the import duty (same day that we received the invoice. The cheque was cleared on the 15th April and even today, then are sending threatening letters that they have not received the payment.

No one in their customer service can find any record on the system for anything so not even worth calling them. If you send email to their invoicing address, all you get is auto-reply.

We have not told out supplier in Malaysia that we will stop buying if they sue DHL again.

Avoid these oxygen watsers at all costs
Nav

I was supposed to get a package from Europe and when I was tracking th epackage online it was bouncing back and forth from Wilmington to Germany. I then called in to question why it was not corrected . The Customer service had no clue what I was seing on their Website. They would not start a package track until the next 2 days. Finally I made another call to file a complaint the customer service did take it. They could not track a package and gave me all kinds of excuses . I told them that most or all packages on their plane has a bar code, why is it showing being scanned back and forth from the USA and Germany. They told me it was just the Cargo container as being scanned and not the actual package. If it was the container then all the other packages in the same container should be missing too? Well a week later they could not still find my package and were VERY VERY RUDE at me assuming I was dumb enough to accept their lame excuse for their lack of Preocess Controls. I was also told that the Bar code scamn we see on the tracking website is done by a person physically scanning the packages. Well how in the world would they loose a package if it was flagged as missing ? Poor Poor Service no wonder they are loosing customers.

I sent a package to Kingston, Jamaica containing 4 mobile phones and an MP3 player, when the parcel was collected from the office in jamaica it was opened to discover ony the MP3 enclosed. Where are the 4 mobile phones???