the DHL Pakistan are charging extra cash and causing undue delay in delivering the shipment. They are not even cooperating. The shipment is withheld and no negotiations are being allowed. It is really frustrating and horrible state of affairs.

DHL collected a package on the 29 January 10 for their offices in Montego Bay Jamaica and then for a door-to-door delivery. The recipient of the package had a telephone call from customs office to say that there is a charge and that he would have to collect the package; the receipient is happy to pay the customs duty so long as it is delivered to his door (he is frail and is unable to go to Montego Bay to pick up this package) that's why the package was couriered door-to-door.
The items in the package totals £49.50; we have now been told by DHL, that customs in Montego Bay wants a duty fee of £63.95; plus £11.50 DHL handling fee, they want this money from us but no paperwork to substantiate this this duty charge!
It may be noted that we booked through Transglobal who in-turn used DHL courier; We have further learnt from DHL if we had booked through them direct we would not have had this problem

The items we couriered cost £45.95
We have an invoice for £44.57; plus additional they charged us as they the weight was incorrect
They now expect us to pay custom charge of almost £70 (for items under £50)
Plus DHL handling charge of £11.00.

This is the first time we have used Transglobal/DHL courier and the last time and would not recomend neither of them.

We are not sure what to do next or even if Mr Cunningham (83 yr old pensioner will the items couriered to him).

Would you say something is not quite right here!!

Confirmation of proof of documents vailable on request

E Bishop

While wandering through Mexico and Central America I managed to
pick up more things than I could carry on my back and decided that while I was I was in a place that had "Exporting", I would look into shipping the items back to the U.S.. I talked a few places and in Panajachel, Guatemala and found that almost every one would do all the work for you as far as packing etc...but, they all took the box or boxes to DHL. To avoid extra fee's I thought it would be best to go directly to DHL and deal with them direct.
I met with the owner of the office, a pleasent man at first, he tells me an estimated cost...I ask about using a credit card. He responds with yes you can use a card, check however you would like to pay.
The next day I arrive with my items to be shipped. The lady working at his desk is immediately bothered by the fact that I don't have a box. She then asks me"Why" if I made purchases in Mexico
I did not ship them from Mexico!?!?!?!?! When I ask her why it matters where I ship my things from, I get no answer and a little more attitude.
The owner shows and starts talking to me about payment and shipping location, then he tells me I have to go to the bank and take out the 35000.00 quetzales from my card(most card daily cash withdrawl limits are $300.00) to pay for the shipping as they got rid of the credit card processing machine(or, we could try the cafe across the sidewalk with the machine they use). His reason was that he did not want to pay the taxes, he then is greeted by another man and for about 3o minutes speak about renters and renting buildings out while I sit there...when his American friend leaves he turns to me and say"oh, you are still here?" by this point I am fuming and say" can you help me or not?" his response was, "I don't think we can". I filed a complaint with DHL about this office and never heard back from them. a word to anyone in Panajachel, if you have to use DHL in Guatemala go to Antigua. I stopped in to relay this story to the Antigua office and she said that is not how things are done and apologized for the hassle.

DHL DID NOT DELIVERY BEEN WAITING FOR THIS PARCEL SINCE 29TH DECEMBER 2009 THEY ALSO LOST A PARCEL OF OURS THEN WE WAS PUT ON A DHLHOME 24 BUT BY 1600 ON 31ST DECEMBER 2009 STILL DID NOT HAVE ITEM HAD TO GO TO ASHTON SERVICE DEPOT OURSELVES WOULD NOT USE THIS COMPANY AGAIN EVEN IF IT WAS THE LAST DELIVERY COMPANY ON EARTH WE WOULDRATHER DELIVER AND PICK UP OUR ITEMS OURSELVES THAN USE THEM THE FUNNY PART OF IT ALL WAS IT WAS ONLY COMING FROM COVENTRY AND THEY STILL COULDNT GET HERE ON TIME S OAKES

A rant from Italy, where a parcel containing live plants for my garden arrived from the UK on December 2.

On each day since then, 6 so far, it's gone out for delivery...and been returned to (I think) a sub-contractors depot.

For the past week, I've phoned DHL on their premium-rate number and have basically been told lies. 'It's definitely arriving tomorrow...' ' We've made it highest priority...' etc etc

Utter bullshit.

DHL Head Office in Milan buckpass to DHL in England. DHL in England buckpass to DHL in Milan.

Nobody attempts to accept responsibility or gives a rat's rear end about the fact that a parcel they've been trusted to deliver is rolling round on the back of some white van somewhere for a week.

Even the company in England who sent me the package are getting the brush-off. They tell me I'm not the first of their customers DHL have screwed this year. Guess which well-known international courier they;re not going to use any more.

The name of that company again - DHL. That's D - H - L.

Never, ever even think of using this company.